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nov04LIbride
Asshatery: Nature or nurture?
Member since 3/04 8140 total posts
Wedding Date:
11/6/2004 11:00 AM
Wed. Location:
Hard-boiled eggs also have hearts of gold.
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Duet brides...Album question...
I submitted my photos for the album to Duet in Oct. They gave me a layout about a month later. I made some changes about what pics I wanted where, and added some new pics I hadn't submitted before. That was three months ago, and I emailed to ask when I'll be getting the new layout and they said thanks for my patience. The last email I got was signed Phil, who I've never met. He said the layout should take a week or two, and that was three weeks ago. Has anyone been having any problems with them lately? I love my pictures, and I know it was my fault initially waiting for almost a year to do my layout, but this is getting ridiculous.
Message edited 1/26/2006 4:40:28 PM.
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Posted 1/26/06 4:37 PM 
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amy0405
Flip Flops
Member since 9/03 1093 total posts
Wedding Date:
4/30/2005 2:30 PM
Wed. Location:
North Ritz Club :)
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Re: Duet brides...Album question...
I also recieved an email or two from Phil. They were pretty prompt back and forth as I changed my layout a few times. But they said they will not go to print until you OK the layout.
Email Phil and Duet again checking on the layout.
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Posted 1/26/06 5:13 PM
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Aga
take me back to my RIU
Member since 6/04 5459 total posts
Wedding Date:
9/3/2005 3:00 PM
Wed. Location:
Leonard's - A+
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Re: Duet brides...Album question...
yeah I am working on our layout as well, made some changes, received the corrected layout but it wasnt really corrected... so now I am waiting again 
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Posted 1/26/06 5:25 PM
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ckgmwedding
Baby Grace is 2 years old!
Member since 6/04 4817 total posts
Wedding Date:
7/16/2005 3:00 PM
Wed. Location:
Merchant Marine Academy- Melville Hall A++++++++++
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Re: Duet brides...Album question...
Still haven't received my layout- I emailed Kim today and she thanked me for my patience and said it would be two more weeks. They sound pretty busy.
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Posted 1/26/06 7:17 PM
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Bunnymonkey
Feels like home to me...
Member since 6/04 4861 total posts
Wedding Date:
6/11/2005 5:00 PM
Wed. Location:
Raphael Vineyards
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Re: Duet brides...Album question...
I would call and ask to speak to Eric - be honest and direct. They do want you to be happy, but like in any business, the nice people who don't complain get put on the back burner. I love Duet, and their work - I know they are busy, but that is not an excuse for insanely delayed layout!
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Posted 1/26/06 7:40 PM
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mrsdtobee
Board Enthusiast
Member since 11/04 59 total posts
Wedding Date:
3/19/2005 12:00 AM
Wed. Location:
Russo's on the Bay
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Re: Duet brides...Album question...
Call and ask to speak to Sue. Stay on them. I had the same situation and when I called or emailed her she was on it. I got my album in October...none months after we married. I think, it had to do with me being on top of it.
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Posted 1/26/06 9:01 PM
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David'sbride
Soon to be Mom of Twins!!!!
Member since 7/04 3412 total posts
Wedding Date:
7/4/2005 11:00 AM
Wed. Location:
Watermill
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Re: Duet brides...Album question...
I just dropped off my proofs (finally after 6 months) last week. Duet got VERY popular from this site and had a lot of 05 brides. I think they are backed up. They told me two months until the layout. I'm not worried.
Message edited 1/27/2006 10:00:57 AM.
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Posted 1/27/06 10:00 AM
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nov04LIbride
Asshatery: Nature or nurture?
Member since 3/04 8140 total posts
Wedding Date:
11/6/2004 11:00 AM
Wed. Location:
Hard-boiled eggs also have hearts of gold.
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Re: Duet brides...Album question...
Posted by Aga
yeah I am working on our layout as well, made some changes, received the corrected layout but it wasnt really corrected... so now I am waiting again
Thanks, that's the situation we're in. Hopefully I'll have it by our second anniversary...
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Posted 1/27/06 1:36 PM
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Aga
take me back to my RIU
Member since 6/04 5459 total posts
Wedding Date:
9/3/2005 3:00 PM
Wed. Location:
Leonard's - A+
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Re: Duet brides...Album question...
Posted by nov04LIbride
Posted by Aga
yeah I am working on our layout as well, made some changes, received the corrected layout but it wasnt really corrected... so now I am waiting again
Thanks, that's the situation we're in. Hopefully I'll have it by our second anniversary...
I got an email last night but I guess Sue forgot to attach the layout... honestly, I just want to get it over with so I dont have to think about it anymore... the layout looks great, it is all that I wanted but the process is a pain 
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Posted 1/27/06 2:49 PM
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