Can someone tell me why furniture companies have to be sooooooooooooooooo frustrating to deal with!!

swags1016 Posted: Aug 24, 2004 08:07 PM

Can someone tell me why furniture companies have to be sooooooooooooooooo frustrating to deal with!!

What has happened to customer service? I don't understand when customer service became so non existent anymore?!?!?!!

'Well if my furniture isn't going to be in the time frame you promise can you tell me when it will be'? NOPE

'Great my furniture is in, the woman I spoke to promised me I could have it on Wed' NOPE

'Well can you tell me what time you are delivering it'? NOPE you can call after 10am t see if we are coming before or after 2pm

'I would like to speak to the supervisor or manager, please' NOPE not in.

'Ok can you leave a message for them to call me tomorrow' NOPE

'Why not'? I am not in at 10am

'You mean you can't leave a message'? NOPE

AmyKay Posted: Aug 24, 2004 10:38 PM

Re: Can someone tell me why furniture companies have to be sooooooooooooooooo frustrating to deal with!!

I know how you feel!!

We ordered our bedroom furniture and they told us 8-10 weeks, which we were fine with..on the 9th week I called to see how we were doing, they told me 12-14 weeks now because it was a special order.
I asked 'What do you mean special order? We didn't change anything, we ordered the exact same thing as in the show room.' I was told that anything that was not in stock was considered special order, WOW I wish you would of told me that when I ordered.

denakimou Posted: Aug 25, 2004 08:29 AM

Re: Can someone tell me why furniture companies have to be sooooooooooooooooo frustrating to deal with!!

Don't get me started! It seems that these people couldn't care less about you and the fact that you paid for something and now would like to actually receive it. Customer service-not!

Niecey Posted: Aug 25, 2004 08:38 AM

Re: Can someone tell me why furniture companies have to be sooooooooooooooooo frustrating to deal with!!

I hear ya! Once you have to deal with Customer Service it is all down hill and isn't how that ever so nice sales person who took your order can't do a darn thing to help ya anymore....urgh!!!

swags1016 Posted: Aug 25, 2004 09:19 AM

Re: Can someone tell me why furniture companies have to be sooooooooooooooooo frustrating to deal with!!

And I thought wedding gown places were bad!! I mean what did I go and spend over 6k in their store for to be treated like garbage and to still not have my furniture!

45 more minutes until I call

Jax430 Posted: Aug 25, 2004 10:33 AM

Re: Can someone tell me why furniture companies have to be sooooooooooooooooo frustrating to deal with!!

ARGH!!! I can totally relate! DH and I have had nothing but furniture frustration. The only thing that came on time and without a hassle was our bed. We're in the middle of a neverending saga with our bedroom furniture....it's been in for over 2 weeks, but we don't have it yet!!!!!!!!!!!!!!!!!!!!!!! I'm waiting for DH to call me and let me know if it's going to be delivered this Friday. I'm off on Fridays, so we try to do everything then....unfortunately, if something can't be done one friday, it gets pushed to the next.

No one cares about the customer anymore, and the problem is that we still give them our business!!!

ETA:

swags1016 Posted: Aug 25, 2004 10:37 AM

Re: Can someone tell me why furniture companies have to be sooooooooooooooooo frustrating to deal with!!

I cannot stand Rooms Unlimited. As I explained to this not so nice witch that I just spoke to, who basically called me a liar, that we have 4 bedrooms, a living room, and a den that will all need to be filled at someone point and then 6k we just spent in there will be the last dime that we will spend in there and there better not be one single dent in that furniture because I will cancel the order! I am so tempted to drive over there and scream in that store right now.

itsbouttime Posted: Aug 25, 2004 12:22 PM

Re: Can someone tell me why furniture companies have to be sooooooooooooooooo frustrating to deal with!!

i feel your pain. i got into it with Seaman's this morning b/c i was told the completely wrong delivery date by 3 weeks!!!!!!!!!
the managers response to me being upset 'well i can refund your credit card'
I want my damn sofa, not a refund!!!!!
she could honestly care less about losing the business. there is no 'customer service' out there anymore. it's sad.

Kathy116 Posted: Aug 25, 2004 12:56 PM

Re: Can someone tell me why furniture companies have to be sooooooooooooooooo frustrating to deal with!!

I have to be honest, Ethan Allen's customer service (at least out here in Suffolk County) are fantastic. We've called them so many times...we felt one of our coffee tables finish was dulling...THEY GAVE US A NEW COFFEE TABLE...this was after several years of ownership! Our dogs scratched our dining room chair...they came out and touched it up..looks good as new.
One of our ottomans legs snapped (totally my fault, I tripped and crashed into it...it was comical)..they gave us a new one!
This is all for free!!!!

Can't say a bad thing about them except that it took A LONG TIME, like 4 months to get our furniture, but worth the wait. I'd deal with them again when it's time to buy new stuff for the addition.