Grrr.....I'm having one of those days LOOOONG vent
)So, I wasn't too thrilled with my prof. pictures. They aren't very creative (like the samples of her work were), there are a bunch missing, and the just didn't blow me away like I expected them to.
It turns out that there was a camera malfunction- hence the missing pictures. So, to compensate the owner game me a $300 credit and said I can use it towards more enlargements, an album upgrade, more pics in the album.
Fast forward to 6 months later, I get the call that my video is ready and that I have a $400 balance on it.
So I said 'I can use my $300 credit towards it, right?'
She says 'I'm pretty sure, but I have to check with owner.'
She called me back today and said NO. That photo/video are 2 totally different things. So, I said they are both from your company- what makes them so different? 2 different contracts, apparently.
So, I said I wanted to speak to the owner about it, when will he be back from vaycay. She says next week, but he'll be VERY busy![]()
and there's nothing more she can do.
I told her that I understand that there's nothing more SHE can do, that's why I will email/call owner when he returns.
3 minutes later Owner calls. Tells me that he has very detailed description of our previous convos and that he told me I can use it towards an album upgrade. He still has to pay his videographer and it's so different from the photog. blah blah blah
I don't even LIKE my pictures, why would I want more in my album?!?! The 40 I get pretty much covers the pictures I actually do like.
I finally said that there's no point arguing (I had figured I'd come on here and bash the company anyway![]()
)
I was sooo angry I was shaking. I hung up the phone w/out saying goodbye and started crying (at work...greaat.)
As I was logging on, he called back and said he'd let me use my credit towards the balance (how fabulous and kind of him![]()
) and that they're a good company and he's not a bad guy and they did their best (didn't seem like it to me...I think she was half asleep all day- and their camera was faulty- that's not their best)
Whatever- I win this battle, BUT I'd rather have better pictures AND all the missing ones than save $300.
Vent over.
It turns out that there was a camera malfunction- hence the missing pictures. So, to compensate the owner game me a $300 credit and said I can use it towards more enlargements, an album upgrade, more pics in the album.
Fast forward to 6 months later, I get the call that my video is ready and that I have a $400 balance on it.
So I said 'I can use my $300 credit towards it, right?'
She says 'I'm pretty sure, but I have to check with owner.'
She called me back today and said NO. That photo/video are 2 totally different things. So, I said they are both from your company- what makes them so different? 2 different contracts, apparently.
So, I said I wanted to speak to the owner about it, when will he be back from vaycay. She says next week, but he'll be VERY busy
I told her that I understand that there's nothing more SHE can do, that's why I will email/call owner when he returns.
3 minutes later Owner calls. Tells me that he has very detailed description of our previous convos and that he told me I can use it towards an album upgrade. He still has to pay his videographer and it's so different from the photog. blah blah blah
I don't even LIKE my pictures, why would I want more in my album?!?! The 40 I get pretty much covers the pictures I actually do like.
I finally said that there's no point arguing (I had figured I'd come on here and bash the company anyway
I was sooo angry I was shaking. I hung up the phone w/out saying goodbye and started crying (at work...greaat.)
As I was logging on, he called back and said he'd let me use my credit towards the balance (how fabulous and kind of him
Whatever- I win this battle, BUT I'd rather have better pictures AND all the missing ones than save $300.
Vent over.
