I ordered these photo books for my sister for Christmas and they came back. Half the pics are great and half the pics are so pixelated that you cant even tell who is in them!!!!!!!!!! I emailed customer service because I could not find a phone number and I have heard nothing. I am so irritated, does anyone have a phone number or a simmilar problem with them?????
UPDATE: They are reprinting my albums no charge. I just hope they come out good this time!
PeteysBride
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Re: MY PUBLISHER
Posted by staceylacey
I ordered these photo books for my sister for Christmas and they came back. Half the pics are great and half the pics are so pixelated that you cant even tell who is in them!!!!!!!!!! I emailed customer service because I could not find a phone number and I have heard nothing. I am so irritated, does anyone have a phone number or a simmilar problem with them?????
I had that issue with them. Thats why I used Picaboo now because their CS is only through email but let me tell you..we had ISSUES with our albums-first one I made a mistake so they graciously allowed me to return it and reprinted it at no cost to me, although not their usual policy (was our wedding album) and then when we got it, cover was damaged szo they reprinted again, then pages were missing..lola MESS BUT they always paid for it and they were quick and polite. I reccomend them to ANYONE cause for me, good customer service will make or break an establishment. I'd rather pay a little more and get treated well. Their albums withthe leather covers are also nicer quality than Mypublisher and they have really great layout options.
I did parent albums throughMypublisher and had the same pixelated issue. You have to make sure that you use the best quality photos you can-the high-res files etc. Unfortunately, unliek some other companies, their program doesnt alway tell you when a pic isnt good res, so might end up pixelated.
Their CS was horrific. You have to email them same as Picaboo, but they took almost a week to get back to me. I know Mrs Qin 2007 (yesi) uses them alot and she never had issues to my knowledge, but myself and other people I spoke to experiences bad CS.
Just try emailing them everyday till they rewpond-be a thorn in their side. This week might be bad because of the holidays.
MrsQ-in2007
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Re: MY PUBLISHER
Posted by PeteysBride I know Mrs Qin 2007 (yesi) uses them alot and she never had issues to my knowledge, but myself and other people I spoke to experiences bad CS.
Yeah, I've used them a lot and found that their CS was AWESOME!!! I had a problem with two books and they totally let me reorder them for free - no problems. Give them at least a day to get back to you and since this is a holiday week, it might take a bit longer.
The thing with pixelated images is that you really have to use the high res files like Jenn said. Doesn't matter WHAT company you use to print your books; if your pics are not high res, you'll have the same issue.
staceylacey
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Re: MY PUBLISHER
Thank you petey I am so irritated. So you think they wont reprint my albums????? Ill check picaboo out Thanks for the rec
PeteysBride
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Re: MY PUBLISHER
Posted by staceylacey
Thank you petey I am so irritated. So you think they wont reprint my albums????? Ill check picaboo out Thanks for the rec
You can check-they might, but I don't know. They reprinted Yesenias, but they didnt want to reprint mine. They were very 'saucy' with me, as my mother would say. Picaboo was awesome. When you download it, make sure you submit your email so you get the 50 % off coupon for your first book. They are pricier than mypublisher-1.99 per extra page vs. .99 BUT I get coupon codes and think of it interms of what ym sanity means to me lol. If a few extra bucks will gurantee me no headache..I'll pay it.
One thign I did like about Picaboo and maybe mypublisher did this but I dont honestly recall, is if you try to 'zoom in' too much, it immediately gives you the error code saying it will look distorted.
I'd just contact MyPublisher and see what they say.
rfilipofornow
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Re: MY PUBLISHER
typically there is a 'warning' red box around the pictures if the pictures aren't going to print clearly. i've used them a lot too and haven't really had a problem with my pictures coming out blurry. i haven't had to contact their customer service about anything yet, so i hope they are helpful for you!
staceylacey
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Re: MY PUBLISHER Update!!!
They are helping me out, just wanted those who were thinking about using them to know this
PeteysBride
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Re: MY PUBLISHER Update!!!
Posted by staceylacey
They are helping me out, just wanted those who were thinking about using them to know this
Oh good! Did you check the resoolution on the pics u used though? If the resolutions are bad, it will happen again.
PegaLega
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Re: MY PUBLISHER Update!!!
That stinks, glad to hear that they are working with you to fix the problem
staceylacey
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Re: MY PUBLISHER Update!!!
Posted by PeteysBride
Posted by staceylacey
They are helping me out, just wanted those who were thinking about using them to know this
Oh good! Did you check the resoolution on the pics u used though? If the resolutions are bad, it will happen again.
Yeah I went through and changed them all. Im keeping my fingers crossed this time!!!!!
