So i got my wedding video on Monday. My videographer showed up late to my wedding. He came in the middle of the ceremony. He never called or anything saying he would be late. He then had to leave the ceremony and left his partner there to finish. My dads friend luckily had his video camera and taped the ceremony so he used his footage for what he missed in the beginning. Its really shaky but I expected that. When he switched to his camera it was great. Then when he left he had his parter use his camera and the whole rest of the video is blurry. You can barely see peoples faces it looks either out of focus, or on the wrong setting or something I have no idea. We did not get charged for the video but I am really upset that its basically ruined. What should I do?? What would you do??
PegaLega
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Re: opinions pleasseee
I would call and tell that you are VERY unhappy with the service they provided and you feel like you lost a very important part of your wedding memories and try and get your money back. I wouldnt say be mean but be firm and say I dont think that what I paid you is fair game for what I received.
Good Luck-that really stinks all together
mandc722
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Re: opinions pleasseee
I think you definitely need to contact his company about the problems with your video. I am going to assume (I hope) that part of your contract was violated so there should be some refund, or something that the company can do for you. Unfortunately, the one thing they can't give you is a complete, not crappy, video. I'm sorry!!!
jneandry
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Re: opinions pleasseee
We did get our money back
PegaLega
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Posted by jneandry
We did get our money back
As far as i know there really is no way to salvage that kind of mistake on video Im sorry I dont even know what to say
jneandry
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Re: opinions pleasseee
Thanks honey....
PegaLega
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Maybe take it to someone...another video company or call another video company and see if there is anything that can be done. It stinks that youve got a video but its almost a loss I hope you at least have pictures that you love if nothing else
jneandry
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Re: opinions pleasseee
Yah the pics are great! I mean you can see whose who in the video but blurry face mostly....
PegaLega
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Posted by jneandry
Yah the pics are great! I mean you can see whose who in the video but blurry face mostly....
Maybe if you go to another company they can cut parts that arent as blurry and at least put it together so it is watch-able does that make sense?
jneandry
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Re: opinions pleasseee
Yah I was thinking about that...I emailed him to see what the deal was and maybe the original is fine...lets hope it was during editing that it got messed up! I doubt it though b/c then he wouldve fixed it ya know...
jneandry
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The guy scratching his head made me lol
PegaLega
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Posted by jneandry
The guy scratching his head made me lol
I dont think watch-able is a word Maybe it was during editing but you would think they watched it before giving it to you...maybe-there may be hope afterall
jneandry
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Re: opinions pleasseee
sure it is...why not...it would be nice if my wedding video was watchableakdfjfkjalkfjelkj ...I mean it is but blurry
PegaLega
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Posted by jneandry
sure it is...why not...it would be nice if my wedding video was watchableakdfjfkjalkfjelkj ...I mean it is but blurry
Definitely keep us posted. I dont know how they could let you walk out with a video that you can see peoples faces-I dont get it.
jneandry
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Re: opinions pleasseee
Me neither...I think im throwing in the towel for the night...ill catcha later...thanks !!!
