DH and i recetly moved into a new apartment. After calling verizon January 2nd, they never goty back to me unti last Monday - ok fine - the lady was nice and all - the first avail appt they had was today - over a week from when i spoke to them
so after waiting all this time - having no home phone or internet service the guy finally shows up (just now at 3) and says to my grandma (who had to stay at my apt ALL DAY since they make ur appt anywhere from 8-5, whenever THEY feel like showing up - well the guy says sorry i cant finish i have to leave work early today i was supposed to be at ur job at 12 but couldnt get here in time - WHAT????? I waited for almost two weeks and now you're not even going to finish??
so now i have to go for god knows how long still without phone or internet
lilqtpie2181
Posted:
Member since
Re: so aggravated
I wouls call the main office and DEMAND!!!! that someone came to finish today. I had a flawless experience with verizon FIOS but if i were u i would be VERY angry.. call them and threaten u are gonan go with another company. Optimum perhaps.
dancerandchef
Posted:
Member since
Re: so aggravated
Sorry to hear about this. These appointments can be so fustrating because tell you that they should be here by this time and that time. That is annoying. Here are some hugs.
~dancer and chef~ charlotte and michael
dgirl0114
Posted:
Member since
Re: so aggravated
Jenn, I'm so sorry; that is just ridiculous that he wouldn't finish the job and then leave. How can people get away with stuff like that? It's not like he wasn't there yet and called to say he wasn't going to make it. Unbelievable!!
PegaLega
Posted:
Member since
Re: so aggravated
I would call them and INSIST that they expedite someone to come to you and explain the situation, you should NOT have to wait again for someone to come.
I bet you call and lose your shiit on someone I bet that you will have someone at your house asap
diva7531
Posted:
Member since
Re: so aggravated
Iwould call and scream!!!!!!!!!!!!! They never should have sent a tech that hadto leave early. And they don' tshow up when they feel like it. The dispatch center assumes how long it willtake a job to do. If they give you a job at 8amthat should take 4 hours and it takes 6, then the tech can't get to you till that one is over,so I see how could get there late. The noisy wheel gets the oil!!
jenn122397
Posted:
Member since
Re: so aggravated
UPDATE - so my mom lives only a couple of blocks away - i guess me yelling, or i should say talking sternly, at the guy worked because now is he not only installing our phone line and finishing todya he said he will install our internet too (we needed the phone line in order to get the DSL hookup)
so i guess actually using my big mouth (and not just being all talk) worked!
PegaLega
Posted:
Member since
Re: so aggravated
Posted by jenn122397
UPDATE - so my mom lives only a couple of blocks away - i guess me yelling, or i should say talking sternly, at the guy worked because now is he not only installing our phone line and finishing todya he said he will install our internet too (we needed the phone line in order to get the DSL hookup)
so i guess actually using my big mouth (and not just being all talk) worked!
GOOD! Thats not fair at all of him to jus leave halfway thru-moron
lilqtpie2181
Posted:
Member since
Re: so aggravated
Posted by PegaLega
Posted by jenn122397
UPDATE - so my mom lives only a couple of blocks away - i guess me yelling, or i should say talking sternly, at the guy worked because now is he not only installing our phone line and finishing todya he said he will install our internet too (we needed the phone line in order to get the DSL hookup)
so i guess actually using my big mouth (and not just being all talk) worked!
GOOD! Thats not fair at all of him to jus leave halfway thru-moron
U go girl!!!!
PreshusSmurf
Posted:
Member since
Re: so aggravated
We had problems with Verizon when we moved in to our apartment 2 years ago.
We called them to set up service, and they said they'd send a technician. DH took the day off from work .... THEY NEVER CAME!
He called to find out why, and they put him on hold for 30 minutes. When he finally spoke to someone and told him the situation, they put him on hold for another 15 minutes ...
Finally a new person gets on the phone and says DSL wasn't available in our area ... so thats why they never showed. No phone call to let us know this .... just a no-show.
So DH told them to go eff themselves .... and we went with Optimum Online instead.
We would never use Verizon again. Ever.
drpepper318
Posted:
Member since
Re: so aggravated
That's the worst!!!!! I've been without internet and cable before, and I hate when that happens. I hope they'll fix it for you soon!
DeannaNDave07
Posted:
Member since
Re: so aggravated
awesome!! glad you put your foot down! i hate when these companies walk all over you
PegaLega
Posted:
Member since
Re: so aggravated
Posted by PreshusSmurf
We had problems with Verizon when we moved in to our apartment 2 years ago.
We called them to set up service, and they said they'd send a technician. DH took the day off from work .... THEY NEVER CAME!
He called to find out why, and they put him on hold for 30 minutes. When he finally spoke to someone and told him the situation, they put him on hold for another 15 minutes ...
Finally a new person gets on the phone and says DSL wasn't available in our area ... so thats why they never showed. No phone call to let us know this .... just a no-show.
So DH told them to go eff themselves .... and we went with Optimum Online instead.
We would never use Verizon again. Ever.
We dont have Verizon but they did the wiring for the whole complex so if we wanted it it was readily available. They told me wednesday so I took the day off...never showed up....DH took the day after off and they showed up late after we would have been home from work.
VERY annoying and they left a mess in my apartment from drilling and pulling down our attick latch.
