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East Wind was absolutely spectacular! Everyone we worked with was friendly, professional, and extremely accomodating. The staff on the day itself was incredible and took care of the few problems that arose almost instantly. The whole process was as painless as it could possibly be thanks to the staff here. Everyone we spoke to recommended them highly, and now we know why!
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John was the one who helped us when we were looking for a venue. We had Suzanne as our Matire D and she was amazing! Everyone on the staff was just so great. I can't even thank East Wind enough for our PERFECT wedding day! our guests are STILL talking about food at cocktail hour because they thought they were at the reception when it was only the cocktail hour!! everyone was so happy with 5 hours open bar, hahaha.
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Overall, I am rating them a 4.5. I loved the place, it was gorgeous. The food was delicious. The salespeople were extremely professional and always responded to my calls/emails. I gave them a 4.5 on responsiveness because my maitre d' and I clashed. It was a woman and she really did not pay attention to what I asked her to do with certain aspects of my day. She was also very pushy. Flixibility was a 3 because they don't let you take pictures in certain places because they have multiple brides at one time...so I could not take pics on the grand staircase, which is a staple to this venue. Overall, I would have my wedding there again.
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We had an amazing time. The food, the staff, the service, and the place we all perfect. We were married in the Country Gardens on a Friday. They literally gave us free rain on the area for pictures prior to the ceremony. Everything was absolutely perfect. Our Matride Susan was perfect and extremely flexible for things we needed/wanted. My bridal attendant Judy was amazing!! She took care of my party and I perfectly. She is definelty a treasure!
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Our wedding was wonderful.. we had a great time, and overall can't complain... For those who want to know... the only wrongs I can think of are; Cake was wrong, Hotel blocking was messed up followed by bad attitude when confronted, they let someone not staying in my friends room into her room without checking, and occasionally it was difficult to get a hold of my bridal consultant. Some of these things aren't the Halls fault so I still rated them fair.