A bit annoyed, but it will work out... (longer than I thought it would be!)

bigrd37 Posted: May 07, 2008 09:07 AM

A bit annoyed, but it will work out... (longer than I thought it would be!)

I ordered my invitations from Costco.com/einvite back on April 13. I faxed them back the proof with one correction the next day. The website says it will be printed and shipped with 5-7 business days. Well a week goes by and then another...i just figure they are busy, it's taking a little longer. No big deal. I'm not in a rush anyway.

Well Monday, I finally decide to email them and see what's going on. I get an email back Tuesday saying they will resubmit the order. I'm like WHAT!? So I call and they tell me my order has been sitting in the proof bin for 3 weeks!! they never got my approved proof fax! I asked the woman, don't you think it's strange that an invitation (that the credit card has been charged for already) is still sitting in a proof bin!!?? I would think someone would wonder and maybe try to contact me? Obviously not!

So I faxed it back to them yesterday, called them this morning and they still didn't get the fax. So I don't if it's me, the fax machine, or them! I also emailed them with the correction and approval. So hopefully it gets taken care of, finally!! Thank goodness I ordered it 6 months ahead of time. Imagine if this was closer to the wedding!!

mariaobride Posted: May 07, 2008 09:09 AM

Re: A bit annoyed, but it will work out... (longer than I thought it would be!)

good thing you still have time- I am sure you are already doing this just stay in contact with them as much you can

Lil83108 Posted: May 07, 2008 09:13 AM

Re: A bit annoyed, but it will work out... (longer than I thought it would be!)

If I were you I would keep following up with phone calls just to make sure.

SANDYROODY Posted: May 07, 2008 09:18 AM

Re: A bit annoyed, but it will work out... (longer than I thought it would be!)

How annoying. Just be sure to stay on their backs so that they don't have your proofs sitting in a bin for another 3 weeks. Hope that everything gets taken care of!

Kerin2804 Posted: May 07, 2008 09:24 AM

Re: A bit annoyed, but it will work out... (longer than I thought it would be!)

Thankfully you are on top of things. Sorry you had to deal with the mishap. Customer service is not what it used to be.

Kimbalina Posted: May 07, 2008 09:51 AM

Re: A bit annoyed, but it will work out... (longer than I thought it would be!)

Glad that it is taken care of, but geeez! good thing you have some time!

bemyyoko Posted: May 07, 2008 09:54 AM

Re: A bit annoyed, but it will work out... (longer than I thought it would be!)

ugh that's so annoying!
Good thing you called them! If I were you I'd make sure to call them again until they confirm that the invites have shipped to you.

bluekat16 Posted: May 07, 2008 10:15 AM

Re: A bit annoyed, but it will work out... (longer than I thought it would be!)

Posted by Lil83108

If I were you I would keep following up with phone calls just to make sure.

I agree....you don't want to think it's ok and have them eff it up. I would ask to see another proof to make sure they made the change you asked for.

bigrd37 Posted: May 07, 2008 10:29 AM

Re: A bit annoyed, but it will work out... (longer than I thought it would be!)

I emailed as well as faxed it again. I keep checking my email to see if they got it. I asked them to write back and/or call when they got the fax or email. So hopefully someone will. I will probably call again at lunch time, if I haven't heard anything else.

Thanks for the support! I'm glad I decided to do things early!