A great TA recommendation - please read!
I have spoken highly about Leslie at Travel Solutions before this, but she really out did herself for our HM to the Bahamas last week. She worked so hard for me last Friday that I just felt she should be applauded for all her hard work.
When we were in the planning stages to go to the Bahamas (Sandal's resort), she recommended we fly JetBlue as tey would have the best air fare prices, so we found an affordable flight and booked it before it changed.
So, skip foward to Friday, March 16 - a winter storm hits NYC. JetBlue cancelled our flight for Saturday morning and couldn't get us on another flight until Monday/Tuesday even though they had other connecting and direct flights leavng JFK that day.![]()
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I argued with customer service on how this was even fair or tangible and they had no answer for me, so I got a full refund.
At this point, I was crying and on the phone with Leslie telling her what happened and what could I do? Leslie told me to give her a few minutes and to call her associate Margaret who was by a computer. The two of them searched high and low for flights and found one out of LGA that was leaving the same time as our JetBlue flight was supposed to. Although it was late tickets and couldn't get us paper tickets for the flights, they e-mailed me my reservation number, my internet ticket, and called me that night to say they had spoken with the Sandals reps with my flight changes, so when we arrived in Nassau, Sandals was ready and waiting for us with transportation to the resort.
They worked with Sandals up to the day of our trip and got us the best room in the resort that was an ocean front concierge room on the top floor, so we had a view of the beaches, the water, the sun sets, etc.
Leslie was phenomenal and took care of all my worries, fears, etc She took care of trying to get my husband and I seats together on our flights and it all worked out.
I can't say enough about Leslie. She was awesome to work with and came through in the pinch for us when JetBlue f*cked us over. She made our HM even more special by making sure we enjoyed every last second there. I highly recommend her, not only for their service, but for her friendly nature - she stayed on the phone with me while I cried thinking I wouldn't get to take my HM, and made it a point of saying she was going to get us down there or get us a full refund for a later trip. I can't thank her enough for what she gave us - we had a total piece of mind while in the Bahamas b/c Leslie had taken care of every last detail for us.
When we were in the planning stages to go to the Bahamas (Sandal's resort), she recommended we fly JetBlue as tey would have the best air fare prices, so we found an affordable flight and booked it before it changed.
So, skip foward to Friday, March 16 - a winter storm hits NYC. JetBlue cancelled our flight for Saturday morning and couldn't get us on another flight until Monday/Tuesday even though they had other connecting and direct flights leavng JFK that day.
At this point, I was crying and on the phone with Leslie telling her what happened and what could I do? Leslie told me to give her a few minutes and to call her associate Margaret who was by a computer. The two of them searched high and low for flights and found one out of LGA that was leaving the same time as our JetBlue flight was supposed to. Although it was late tickets and couldn't get us paper tickets for the flights, they e-mailed me my reservation number, my internet ticket, and called me that night to say they had spoken with the Sandals reps with my flight changes, so when we arrived in Nassau, Sandals was ready and waiting for us with transportation to the resort.
They worked with Sandals up to the day of our trip and got us the best room in the resort that was an ocean front concierge room on the top floor, so we had a view of the beaches, the water, the sun sets, etc.
Leslie was phenomenal and took care of all my worries, fears, etc She took care of trying to get my husband and I seats together on our flights and it all worked out.
I can't say enough about Leslie. She was awesome to work with and came through in the pinch for us when JetBlue f*cked us over. She made our HM even more special by making sure we enjoyed every last second there. I highly recommend her, not only for their service, but for her friendly nature - she stayed on the phone with me while I cried thinking I wouldn't get to take my HM, and made it a point of saying she was going to get us down there or get us a full refund for a later trip. I can't thank her enough for what she gave us - we had a total piece of mind while in the Bahamas b/c Leslie had taken care of every last detail for us.
