Trying to book my DJ, so I'm trying to figure out what I need to do with video screens for our grandparent montage and whether we want/need to use them for anything else and whether we need to book through the DJ of if the screens in the Tivoli room are sufficient.
Tried to call to get someone, ANYONE, on the phone to answer my questions for THREE DAYS. I didn't specificaly need to speak to my BM, but that's the only persont heyw ould let me talk to. Monday, I was told that a new BM was covering for my BM ToniAnn but that he's not in that day. OK. I call again yesterday afternoon. Everyone's in a meeting, can you call back in an hour. Sure. I didn't leave my number this whole time because I have class and work and I don't want the BM to call me and leave a message and me have to call them back anyway, I want to talk to them when I have time to do so.
So I call back in an hour and oh, he just left his desk, can I take a message ETA :'and he'll call you back in a little bit'. UGH, fine. I leave my number.
I NEVER GET A CALL BACK for the whole rest of the day. ***??? This is RUSSO'S!?!?!
Tooodaaaaaaayyyyy, I call and ask for the covering BM. He gets on the phone and I'm like, I'm one of Toni Ann's brides, I understand you're covering for her this week. He's like, well, I'm covering for her FOREVER, she left.
WHAAAAAAATTTTT? Um, nice of anyone to TELL me??!?!?! I specifically requested her when we signed the contract, someone should have at least let us know!!
She sent out a letter didn't you get it?.
NO. No, I didn't.. WEll, anyway, I'm calling cause I have some questions.
He never asked my name, my wedding date, never asked anything else about me or my wedding. Didn't even say he was sorry for not returning my phone call...
Unacceptable. I'm so pissed and I don't know who to b*tch to... so here I am. Thank goodness for LIW!
What do I dooooooooo?
ETA: So he just called me back based on the message I left last night .. apparently there was a mix up because our initial consultant is not the person we signed the contract with (because we didn't want it to be) and we were listed in the computer as assigned with another BM but it was handwritten that Toni Ann was to handle our affair. So he apologized and ok, fine. But I'm sorry, we spent a lot more money booking with Russo's than we would have if we'd booked another venue and we did that specifically because of the reputation for service, for peace of mind nothing would go wrong. I don't like mix-ups. In my line of work, mix-ups kill people. Especially after I worked really hard to make sure when I booked that everything was in line the way I wanted it. SO this mix-up is 6 months old now and i'm still peeved.. Irrational? arguably. Sorry, can't help it.
//vent.
Moonmist09
Posted:
Member since
Re: SO PISSED AT RUSSO'S
sometimes, when you call RH they don't ask for your name or wedding date unless you have a very soecific question. i wouldn't worry about that though.
although- i must saym russo's is not the first BM to take a few days to call me back. they are all nototorious for doing this.
that bm you spoke to may have been having an off day - don't take it too personal.
however, you should always leave your phone number and what your message is so that they can call you back and maybe leave you a message answering your questions. you may not be busy, but they may not always be available when you are. always leave your number or they will think its not important
JLWSJC
Posted:
Member since
Re: SO PISSED AT RUSSO'S
Posted by Moonmist09
sometimes, when you call RH they don't ask for your name or wedding date unless you have a very soecific question. i wouldn't worry about that though.
although- i must saym russo's is not the first BM to take a few days to call me back. they are all nototorious for doing this.
that bm you spoke to may have been having an off day - don't take it too personal.
however, you should always leave your phone number and what your message is so that they can call you back and maybe leave you a message answering your questions. you may not be busy, but they may not always be available when you are. always leave your number or they will think its not important
Well, I'm mostly pissed that a) I have no effing idea who this guy is, no one told me my BM changed permanently from the BM I specificaly requested. I have email. and b) then when I got to speak to him he didn't introduce himself or have me introduce myself... he didn't even ask my name. So I'm aggravated.
FutureJOC
Posted:
Member since
Re: SO PISSED AT RUSSO'S
I'd be pretty aggrevated as well that no one informed you the BM had quit - esp. since you asked for her. Maybe just call back (hopefully you'll get through to the person a lot easier) and ask to speak with the new BM and try to schedule a meeting where you can sit down and discuss your wedding.
PazzaRagazza
Posted:
Member since
Re: SO PISSED AT RUSSO'S
My DJ does weddings at Russos as a matter of fact they may be one of the house DJ's WL2P (i cant remember if they said they were or not)-- FM me if you have questions or need help because they are amazing!!! We booked them for our e party and wedding-- the one question we heard all night at our eparty was 'we hope this is the same DJ for the wedding' They did a 'dating' montage for our eparty it came out amazing thier set up is ridiculous we added the percussionist for our wedding and instead of one plasma we're doing three at the wedding.
Def let me know if you have questions
xo Lizzie
justnicethings
Posted:
Member since
Re: SO PISSED AT RUSSO'S
that's really disconcerting. i had a hard time getting a hold of my BM before i had even booked. i had to sound really annoyed and suddenly my BM would be available. it's annoying, but you have the security of knowing that your wedding is going to be perfect. russo's is pretty tried and true. everything will work out.
how about contacting Kelly, the wedding planner. she seems to be doing a whole lot of nothing most of the time. if you're really upset about it, go visit them one day and sit down and talk to someone about your question and the situation. maybe mr russo will come in and put you at ease.
WeezyGirl2354
Posted:
Member since
Re: A little less pissed
So sorry for the headache but i am glad he was able to clear things up a little - try not to let it get a bad taste in your mouth.
You are right - places are allowed slip ups but its hard to really understand that when you are dishing out so much cash and you expect a service to come a long w/ that cash!
Everything will still be beautiful and i guarantee you will get that russo's service that you expect on your big day - hang in there!!!
JLWSJC
Posted:
Member since
Re: A little less pissed
Hey Lizzie, thanks for the info!! I actually think we know who we're going to book with, but I'll keep them in mind for comparison. I don't think they're a house vendor though, I think Classie Sounds is the house DJ...actually, to be honest, I'm a little confused with the hierarchy of the entertainment companies at Russo's, but WL2P isn't listed.
FutureMrsDe
Posted:
Member since
Re: A little less pissed
Hey Jamie, my FSIL's BM at Russo's was Carol. She always seemed like she was very nice and helpful. You can call there and see if you can request using her instead of this Rude guy. Also the matridee at the wedding was Franklin he was wonderful. My dad is disabled and he helped him out of the car and took care of him. Very nice guy!
PazzaRagazza
Posted:
Member since
Re: A little less pissed
Posted by JLWSJC
Hey Lizzie, thanks for the info!! I actually think we know who we're going to book with, but I'll keep them in mind for comparison. I don't think they're a house vendor though, I think Classie Sounds is the house DJ...actually, to be honest, I'm a little confused with the hierarchy of the entertainment companies at Russo's, but WL2P isn't listed.
No problem-- keep me posted
xo lizzie
futurestevens
Posted:
Member since
Re: A little less pissed
ugh so annoying!! i would definitely have a talk with them the next time you're there. sit down with whoever is your new BM and tell them you don't appreciate the fact that it takes 3+ days to get a call back, and you specifically booked with russo's based on 'customer service.' for all the money you're paying them, they can at least return phone calls.
what is so hard about having good customer service when you're in the SERVICE business???
cc2011
Posted:
Member since
Re: A little less pissed
Jamie, I think we need to go down to Russo's and start complaining!!!! I'm still urked about my 'extended' gift certificate!!!!
ETA: Satisfaction Guaranteed is also AMAZING!!!!
Im getting Married
Posted:
Member since
Re: A little less pissed
That does *****..,..I don't think they ever tell customers when a BM leaves
JLWSJC
Posted:
Member since
Re: A little less pissed
Posted by Im getting Married
That does *****..,..I don't think they ever tell customers when a BM leaves
Everyone else who belonged to ToniAnn got a letter. I didn't.
Im getting Married
Posted:
Member since
Re: A little less pissed
Oh I would be pissed too then
justnicethings
Posted:
Member since
Re: A little less pissed
Posted by cc2011
Jamie, I think we need to go down to Russo's and start complaining!!!! I'm still urked about my 'extended' gift certificate!!!!
ETA: Satisfaction Guaranteed is also AMAZING!!!!
Oh my god, I thought that was so odd. I was too lazy to even bother calling back about that. Can't I just go there and have food thrown at me?
JLWSJC
Posted:
Member since
Re: A little less pissed
Posted by justnicethings
Posted by cc2011
Jamie, I think we need to go down to Russo's and start complaining!!!! I'm still urked about my 'extended' gift certificate!!!!
ETA: Satisfaction Guaranteed is also AMAZING!!!!
Oh my god, I thought that was so odd. I was too lazy to even bother calling back about that. Can't I just go there and have food thrown at me?
You, me and Cat are all getting married at Russo's on consecutive weekends. I love!
Wait, I lied, we need a 10/1 bride for the week after me. But close enough.
cc2011
Posted:
Member since
Re: A little less pissed
Posted by justnicethings
Posted by cc2011
Jamie, I think we need to go down to Russo's and start complaining!!!! I'm still urked about my 'extended' gift certificate!!!!
ETA: Satisfaction Guaranteed is also AMAZING!!!!
Oh my god, I thought that was so odd. I was too lazy to even bother calling back about that. Can't I just go there and have food thrown at me?
IT HAPPENED TO YOU TOO??!!!! I'm really pissed about this, but it's purely based on principle!!! How do you call people and tell them you are going to mail them a gift certificate, but then never do!!!! FH is going with his sister to Russo so that she can drop off favors for her daughters baptism this Sunday. I want him to say something, BUT, HE WON'T!!! Don't worry, I'll be sure to find someone there to talk to this Sunday!!!!! FH is going to have to tackle me to keep my mouth shut!!!
cc2011
Posted:
Member since
Re: A little less pissed
Posted by JLWSJC
Posted by justnicethings
Posted by cc2011
Jamie, I think we need to go down to Russo's and start complaining!!!! I'm still urked about my 'extended' gift certificate!!!!
ETA: Satisfaction Guaranteed is also AMAZING!!!!
Oh my god, I thought that was so odd. I was too lazy to even bother calling back about that. Can't I just go there and have food thrown at me?
You, me and Cat are all getting married at Russo's on consecutive weekends. I love!
Wait, I lied, we need a 10/1 bride for the week after me. But close enough.
I LOVE THIS!!! Jamie, change your date!! lol. jk
jenn_eric
Posted:
Member since
Re: A little less pissed
Posted by cc2011
Posted by JLWSJC
Posted by justnicethings
Posted by cc2011
Jamie, I think we need to go down to Russo's and start complaining!!!! I'm still urked about my 'extended' gift certificate!!!!
ETA: Satisfaction Guaranteed is also AMAZING!!!!
Oh my god, I thought that was so odd. I was too lazy to even bother calling back about that. Can't I just go there and have food thrown at me?
You, me and Cat are all getting married at Russo's on consecutive weekends. I love!
Wait, I lied, we need a 10/1 bride for the week after me. But close enough.
