I am getting frustrated with Pedistal florist, specifically their rep I am working with. She re-scheduled the final appt because she said I didn't tell her it was the 'final'. Then, we finally met, the centerpiece sample was nice, but she still had our original colors which were changed 8 months ago, along with a bunch of other mistakes. We worked out all of the changes, and she said she would type up the contract and mail it out to me. She typed it up, but made none of the changes we discussed. It is like she wasn't even at the meeting with me, I don't understand how someone could make 9 mistakes in one contract after we discussed everything. I am so frustrated at this point. I just called them a few minutes ago and asked to speak to a manager, but the Owners assistant said she can meet with me this Thursday. Should I be insistant on meeting with the owner or manager? I just don't know what to do at this point, I only have 17 days left. Any advice would be greatly appreciated. TIA.
chicky724
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Re: Back to Florist...again!
I'm having the same issue with Pedestals!!!
I'm going there in two weeks to see a sample, but even though I told them our colors are completely different they insist on making me a sample based on my original colors!!
Felice917
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Re: Back to Florist...again!
I have never heard of such a thing as forcing you to see a sample that is not your colors!
I am so disappointed because I heard nothing but good things about them when I booked a year ago. When showed up for the final last week, and the colors were wrong, she was able to swap it out with in a few minutes. So, I actually saw the centerpiece. If I were you, I would call them and tell them that you need to speak to a manager and explain that you need to see your sample with the updated colors. I hope it gets better for both of us...good luck to you!
kbond06
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Re: Back to Florist...again!
is she an older woman?
xosweetiexo
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Re: Back to Florist...again!
Oh wow, Im so sorry this is happening to you guys. Hopefully things will get better soon!!!
duggdugg1
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Re: Back to Florist...again!
Yeah you girls need to stay on top of them....that's is such a pain. I'm sorry you're dealing with this, but hopefully it gets rectified.
Felice917
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Re: Back to Florist...again!
She is a middle aged to older woman who is very scatter brained..I think people probably know who. I just wish I didn't have to deal with this because I don't have time to go down there again. I know they have good products, it is just a frustrating process. Thanks for your support!
MrsJuneB2B
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Re: Back to Florist...again!
wow, i'm so sorry that's happening this way!! that's unacceptable! i would definitely, diplomatically and professionally insist on a manager meeting and simply say that you aren't happy with the 9 mistakes that were made on your contract especially since you went over them specifically and want a manager meeting to ensure the correct items and regain your confidence in their capabilities to deliver the product YOU specify. GL!! and stick to your guns, be diplomatic and it'll all work out in the end!!!
KerriJohnS
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Re: Back to Florist...again!
If you didn't have 17 days I'd say wait to talk to the owner/mgr... but since you are that close.. DEFINATELY talk to the owner/manager!!!
littlepixie12
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Re: Back to Florist...again!
I would totally insist that you meet with a manager... tell the manager that you went over the details at your 'final' meeting and if you get the wrong color flowers the day of your wedding you are not paying. Also, dont leave without a new or revised contract ... they shouldnt have to mail it to you, they should give it to you on the spot
Juhgail
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Re: Back to Florist...again!
You need to insist that you meet with a person who can HELP you.
You go back and make them type up the contract with the corrections. Dont wait another week.
Just stay right on top of it.
MLAngelo
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Re: Back to Florist...again!
Be insistant, meet with the owner. Its ridiculous your having this many problems.
MrsCM
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Re: Back to Florist...again!
In short: Dump your florist. 9 mistakes before your wedding already? Don't take that chance!
