Bayshore Bridal repost from BHB

I have recently posted a thread about a 200.00 hair pin item that was on my bill. This is the story.. When I originally found my dress at BAYSHORE BRIDAL I was excited... I all ready had a pic with me of how I wanted my hair I showed the woman who was helping me she took copies of the pic 'I can order you a few sets that are very similar to the ones in the pic' Blushing Bride ' sure go ahead' Sales woman ' you can pick the one you like once they are in. Blushing Bride 'OK' ring me up. So I put down 50% deposit. (including the 200.00 for hair pins. Now my dress came in !!!! They never called to let me know the hair pins were in for me to look at and choose the one I liked so... I got hair pins someplace else...


so my dress is in.. I called to see what is my next step....come in 1 month before the wedding for a fitting ok..
ME:ALso there is a 200.00 charge on my bill for hair pins I would like them removed.
Sales woman :I can not do that only the MANAGER can do that.
ME: Can I talk with her
Sales Woman: SHe is not in today. You can call back tomorrow.

OK SO now I think something is up.
I call....
MANAGER : Oh NO sorry we CAN NOT REMOVE the hair pins.. We placed a special order for them.
ME: (in my Head) WHAT !!!!!
Manager:Yes they have been in for a few months now

Hello they never called me to tell me they were in that is 1st
2nd I was never told they were placing a special order and I had TO buy them
I have not even looked at them

I am SOOOOOOOOOOOOO MAD

I did not say anything because they have my dress. I don't want them to do anything to it

if you gave them a deposit for the dress & hair pins and it's in the contract, I believe you would be liable to pay for them.

I'm sorry this happened and I hope you can get it resolved!

I was not told I twas a special order and I had to pay for it they shoul have told me that but they take us for granted when we are all excited that we have found 'the Dress'
it will come back to her.