so i put a 'good faith' deposit down on a dress in december, was told it was totally refundable yada yada...i tried the dress on a second time the end of december and decided it wasn't the one...
so i called them and said I decided not to get the dress, im so sorry but it's just not the one...the guy on the phone, who happened to be the owner was totally pisssssed...he proceeds to ask me why---which i was not prepared for and told him it wasn't the one and i found another dress(white lie!!!) and he goes oh, by who? and i was sooo shocked again i just blurted out maggie sottero,..(another white lie)
he starts flipping out well we have maggie sotteros here, why didnt you come back to us etc etc blah blah blah...and says well im going to have to get back to you i dont know what were going to do...
never calls me back yesterday, i called and left message
today the saleslady calls and asks what happens...i told her very nicely that I had a change of heart and I hope she understands--- i told her they didn't have the dress i wanted, etc etc...she was yelling at me that I didn't go back there and I should have kept trying on dresses with here etc etc...and says well I dont know what's going to happen with your deposit...
I said, I know exactly what's going to happen, I'm going to get a refund like I was promised...more arguing ensued as she said she didn't think that was going to happen...
She said the manager would call me back
I am so furious right now!!!!
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wouldn't it be better business for them to say, oh im so sorry we couldn't help you- we'll refund your money as promised?? instead they are going to tick me off?
i thought about maybe asking them to hold my money and let me use it for jewelry or a veil...but now it seems like they are so pissed, not sure i'd trust them with my money for so long...
what should i do ladies?? i do not want to lose my money...and it's sitting on a credit card and I dont want it to gain interest!
(not sure if im allowed to say the name of the bridal store so im leaving it out)
****Update****
so the owner of the store calls me today...and says that the paperwork states it's non-refundable- I could KILLLL my mother at this point--
she apologizes for the behavior of the rest of the staff
and says a refund is not possible, it is in writing and signed
she offers me a credit to use in the store...
i reallllllly do not want to deal with them AT ALL...but i feel like this is my only option otherwise i lose my money. and i told her this, i told her that her staff put a bad taste in my mouth and i really would not trust them for future purchases- she assured me that she would be the only person i'd work with in the future
anddd i cant dispute the charge bc the cc company will want proof it was refundable
what would you girls do?
lose the 200 and call it a day...or try to find something in the store to purchase(MOB dress, headpiece, jewelry etc)
