I bought my dress at a place where the money is donated to city schools for their art, music and sports programs. Being that the money goes to charity I had to find a place to do alterations. I called a store in farmingdale and they agreed to have me come in to see the seamstress and to get a quote. When I came in they told me to put on the dress and someone will be in to look at it. An older woman came in to the room and asked me about where I bought the dress, I told her the entire story and she replied ' well I can tell you that the alteration charge goes to charity as well'. I was a bit taken back by this so I just let it slide, then she went on asking how much I spent on the dress and said that would determine how much alterations would cost. Now how would the amount I spent on the dress determine that got me but I went on and told her, she came back to me with an outrageous quote, after saying herself that there was not much work needed to the dress. I said to her that that was out f my price range and I thanked her for her time only to have her say to me ' what do you expect, $25 for alterations?' By now I began to feel like she was just putting me down in every each way, so I just replied again thank you for your time, but I was hoping for around $200-$300. She laughed and said that I wont find a good seamstress for the amount of money, and to end it all she told me that she WAS NOT the seamstress, she was just quoting the price! So how would she even know?? So the dresses might be nice, but I have not seen them but when it comes to service, I would not send anyone there, unless they feel like being put down.
AwaitingAugust
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Re: bridal store=bad customer service
that *****, sorry you had to deal with that stupidity ... at least you didn't give her any money
what place was it?
Sounds like my bridal store (also in Farmingdale) ... except sadly, i DID give them money before i realized they were jerks.
BrideC
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Re: bridal store=bad customer service
OMG People are so rude!! Seriously it amazes me how people are so disrespectful when you're coming to them for service!
mobgirl86
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Re: bridal store=bad customer service
oh my God. that is horrible. i feel so bad that you had to be put through that. i probably would have reacted the same way. i would have been very taken back. i wish i knew someone to recommend you to. i hope you find a much more courteous shop than that lady. good luck.
jennybee
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Re: bridal store=bad customer service
That's horrible! Knowing that you're coming in for such a special occasion and that you're a generous charitable person? I wish I had someone to refer you to, but I'm sure you'll find someone wonderful who will give you exactly what you need! F her!
eternitybride
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Re: bridal store=bad customer service
If you dont mind a drive, I am using Fine European Tailoring by Tanya, she is a vendor on here. My alterations are 235 for bustle, letting out my jacket, taking my dress up, etc
She is very reasonable, and a sweetheart
Im_My_Own_Princess
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Re: bridal store=bad customer service
what a nasty b!tch! is there anyone you can complain to? you did a good thing buying your dress where you did. I'm sure there are woman out there who would love to help you out and quote you at a REASONABLE price!
listen contact: Adrienne's adriennesny.com 614 Main Street Islip, NY 11751-3516 (631) 581-4145
the seamstress there is a friend of fmil. and shes a sweatheart, as is the owner.
if that doesn't work out, there is a tailor/cleaners by me All-Brite Cleaners 546 Hunter Avenue West Islip, NY 11795-1641 (631) 422-0724
the seamstress is AMAZING!!! she used to MAKE wedding dresses... she adjusted my irish dance solo to fit me- honestly, I can't name any other seamstress that could manage that. their hours are weird and the woman who takes appts is a bit of an idiot... but she's nice.
MrsList
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Re: bridal store=bad customer service
I used Ingrid's in Setauket and they were very reasonable and Cecelia did a FANTASTIC job on my dress. They were really nice there too.
LaurenJosh
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Re: bridal store=bad customer service
I second Ingrid's! I used them a few times and they are so nice and accommodating.
JAAMS
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so sorry you had to deal with that!
dorotka
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Re: bridal store=bad customer service
The place is Princess Bridals in Farmingdale. I was not sure if I could put the name of a business in my rant, did not want to take the chance of getting kicked off this web site :) Thanks for the support :)
dorotka
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Re: bridal store=bad customer service
Thank you all for the great feedback and the support, strangely enough, I feel 100 times better reading all your posts, thank you!
AwaitingAugust
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Re: bridal store=bad customer service
Posted by dorotka
The place is Princess Bridals in Farmingdale. I was not sure if I could put the name of a business in my rant, did not want to take the chance of getting kicked off this web site :) Thanks for the support :)
yes, that IS my place ... they are awful awful people over there ...
i'm so upset that i gave them my money ... i think after my dress comes in, i will get my alterations done elsewhere.
drivwal
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Re: bridal store=bad customer service
don't get discouraged, not all places will be that rude. i cannot believe that woman was so mean to you, she should ne ashamed of herself. i am glad you put the name of the bridal shop on here, now more girls will know about their poor customer service beforehand, rather than find out the way you did. you have done a lot of us a favor, thank you! chin up, you will get your dress altered in your budget and you will look beautiful!
