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Bridal Suite of Centereach-BEWARE fellow brides!

kim425 Posted:

Bridal Suite of Centereach-BEWARE fellow brides!

Hello,

I need to vent right now. This is going to be long and for those of you who are using the Bridal Suite of Centereach and like them, I apologize for my vent.
I'm getting married in less than one week and I can truthfully say, I've had a HORRIBLE experience with the Bridal Suite of Centereach. I would never use them again.
1) My dress: First they ordered my dress one size two SMALL and needed to let it out two inches. I went into the Bridal Suite the first week of April for my second fitting only to find out that they did none of the alterations they were suppose to do from the other time I was there. When I questioned them, they didn't apologize...nothing....they didn't offer me a discount on the alterations...nothing.
2) Bridesmaid: the bridesmaid dresses are two piece dress with the top looking like a wrap blouse. My friend asked that a hook and eye be placed in the middle of the dress so that she didn't expose someone by accident. She also needed the skirt let out an inch. She went back last week only to find out that the dress was not let out and that instead of a hook and eye, they placed a very large metal SNAP. Lovely.
3) MOH: She went a few weeks ago and had the alterations done. She went for her final fitting last week only to find out that one side of her top was smaller than the other side and there was no hook and eye. They assured her they would fix it. Today she went back, thinking she would just be picking up the dress. oh no. Now the top is too small. They tried to fix it but they aren't able to. To make matters worse, she was there for over 2 hours and drove down here from PA. One side of the blouse is actually smaller than the other. the dress looked silly on her and all they could say was 'sorry'
I spoke with the manager there who was basically no help. All she could say was 'you need to speak with the owner' I thought you were the f***** manager!
The wedding is less than a week away and my MOH dress is basically ruined. I would NOT recommend the bridal suite of centereach to anyone! my MOH was telling me that while she was there, there were two other bridesmaids who were having similar alteration fiasco's!

Again, if I have offended anyone by this, I'm sorry. I'm just so aggrevated by this and I can't believe that this has happened....
julz33 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

I'm so sorry this happened to you Kim
But don't worry, no matter what your wedding will be wonderful
kptoys Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

Thats HORRIBLE!!!

I got my dresses there. So far no problems for me except the seamstress told me that she only bustles my dress in one way. I called back today and told them that I saw someone with a French Bustle and I wanted it. After speaking to the seamstress they came back on the phone and said since it was already bustled one way that Iwould have to pay an additional $90 for the new bustle. I said that I was not going to pay an addition $90 for something that was not done how I wanted it in the first place because of someone elses preference!! So now Im having the bustle done again but for only the additional $15.

I had no problems except for the seamstress, other than that my expereince there was great. Sorry for your problems!
wc0143 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

A LARGE METAL SNAP??!??!?!??!?!??!?!??!!!!

Are they CRAZY over there???

So sorry what you have to deal with!! Try not to sweat it ... don't let this spoil anything!!!

kim425 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

I know, I just feel worse for my MOH, she said that the dress just doesn't look right now.....i don't want it to be ruined, ya know?

jvs77 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

Oh my goodness, I'm so sorry! I hope they fix Everything for you right away!!!
razz1031 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

Thanks for the warning. I'm so sorry this happened to you and your bridal party!

dita531 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

that's terrible!
skew Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

i am so sorry. they should refund your MOH alteration money. wait no, they should refund the MOH for the prices of the dress and the alterations.

is it even wearable?

wc0143 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!


Posted by kim425

I know, I just feel worse for my MOH, she said that the dress just doesn't look right now.....i don't want it to be ruined, ya know?



What a great friend you are!!!
maybride2004 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

Thanks for letting us know!

I Will NEVER go there for anything!!

But my place isn't any better. But no more problems so far

(The Wedding Center)
kim425 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

My MOH was able to get them to agree to not charge them for the alterations. I have to call them tomorrow to talk to them about not charging her for the dress.
i spoke with the manager, however, she was no help at all...

Thank you for all of your support girls!
SandraLynn Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

I ordered my dress from them and the BP did as well. I mentioned to them that there had been a few mentions of their seamstress work here on LIW....I wanted her to be aware that I have heard stories. I am sorry to hear about the problems!

kim425 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

The seamstress that works on the bridal gowns, Kathy, is actually very nice and very good. The problems that i had with my dress had to do with the salespeople.

Whoever is working on the BP dresses, however, is not doing a very good job.

JimmysBride Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

I'm so sorry this happened to you!! I hope everything works out and thanks for the warning!
Kee Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

I went there to try on dresses and I left ready to start throwing punches! The woman there was so nasty to my mother and she was blowing so much smoke up my a** I wanted to puke. She continually told me every dress I put on was the one, and when I showed her some pockets of fat where the arm and shoulder meet, she told me there was nothing there. I pinched the fat, told her I wanted to get a dress that hid this and she told me there was nothing there. I turned to a bride near me, asked her if she saw it, she said yes and the woman told the bride she didn't know what she was talking about. I could go on and on about stupid conversations I had with this lady. I left and went to Priscilla of Boston, my mom bought the dress for me and told me it was worth another couple of hundred dollars to not have to deal with people like that.

divabride Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

I know your pretty busy right now, with so little time before your wedding, but I would call the better business bureau (sp?) and open a case against them. You'd be suprised how many people change their tune once they hear BBB.
Im so sorry this happened to you
littletinypeep Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

I HAVE THE OPPOSITE PROBLEM THEY ORDERED MY BM DRESSES TOO LARGE!!!LIKE 4 SIZES. THEY ARE NOT TO FRIENDLY THEIR EITHER. IM SORRY ABOUT YOUR DRESS I BOUGHT MINE SOMEWHERE ELSE BECAUSE I DONT LIKE THEM!!

michele31 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

wow. things have changed. when I was getting my gown and 8 BMs gowns plus my moms gown back in 2002 we have nothing but a wonderful experience. The entire team was great. They even let me return a headpiece that I ended up hating and exchange it for a different one, no questions asked.

I am sorry you are having such a difficult experience.
FLaCaTaCa Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!


Posted by divabride

I know your pretty busy right now, with so little time before your wedding, but I would call the better business bureau (sp?) and open a case against them. You'd be suprised how many people change their tune once they hear BBB.
Im so sorry this happened to you



I agree! Do it when you get a second. It is definitely worth it!

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