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Bridal Suite of Centereach-BEWARE fellow brides!

kim425 Posted:

Bridal Suite of Centereach-BEWARE fellow brides!

Hello, (this is also on the BHB board)

I need to vent right now. This is going to be long and for those of you who are using the Bridal Suite of Centereach and like them, I apologize for my vent.
I'm getting married in less than one week and I can truthfully say, I've had a HORRIBLE experience with the Bridal Suite of Centereach. I would never use them again.
1) My dress: First they ordered my dress one size two SMALL and needed to let it out two inches. I went into the Bridal Suite the first week of April for my second fitting only to find out that they did none of the alterations they were suppose to do from the other time I was there. When I questioned them, they didn't apologize...nothing....they didn't offer me a discount on the alterations...nothing.
2) Bridesmaid: the bridesmaid dresses are two piece dress with the top looking like a wrap blouse. My friend asked that a hook and eye be placed in the middle of the dress so that she didn't expose someone by accident. She also needed the skirt let out an inch. She went back last week only to find out that the dress was not let out and that instead of a hook and eye, they placed a very large metal SNAP. Lovely.
3) MOH: She went a few weeks ago and had the alterations done. She went for her final fitting last week only to find out that one side of her top was smaller than the other side and there was no hook and eye. They assured her they would fix it. Today she went back, thinking she would just be picking up the dress. oh no. Now the top is too small. They tried to fix it but they aren't able to. One side of the blouse is actually smaller than the other. the dress looked silly on her and all they could say was 'sorry'
I spoke with the manager there who was basically no help. All she could say was 'you need to speak with the owner' I thought you were the f***** manager!
The wedding is less than a week away and my MOH dress is basically ruined. I would NOT recommend the bridal suite of centereach to anyone! my MOH was telling me that while she was there, there were two other bridesmaids who were having similar alteration fiasco's!

Again, if I have offended anyone by this, I'm sorry. I'm just so aggrevated by this and I can't believe that this has happened....
Anniegrl Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

Wow, that's terrible! I hope everything works out for you!
Donna Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

wow! I'm sorry that you had all that happen. Def. contact the owner and the BBB.

kim425 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

I went to the BBB website to see if there were any other complaints posted there. There was one which was kind of surprising....
Who knows, maybe my experience was just a freak experience...
oakslady Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

i ordered my first dress there - and honestly i didnt like them either - they ordered the wrong color then when they got the right color they had the wrong size -
the only one there that seems to know anything about gowns is amy - i found her very good - but the overall experience was lacking
spazybride04 Posted:

Re: Bridal Suite of Centereach-BEWARE fellow brides!

Sorry to hear about that...

I so hope that it all works out... you're in my prayers..


Good Luck!

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