Bridal Suite of Patchogue - UPDATE!

I have called them approximately eight times in the last 2 weeks. Each time they tell me that 'the person who deals with this' isn't there. All I want to know is if my dress is in and if it's not, when it will be there. (They told me it was supposed to be delievered the first week of July). I just left a message on their machine (since they are now closed on Mondays).

I am FRUSTRATED beyond belief. I hate getting the run around from these people.

Is there a possibility of getting a refund of the deposit left? Has anyone else had to deal with this?

I would go down there and stand there until they give me an answer but right now I'm 1,800 miles away in Texas for the next month!

ANY ADVICE? PLEASE HELP!!!!!!!!

Can you get a hold of a manager or supervisor? If not, is there anyone who can go there and represent you while you are away and get the details?

I think you'll get farther by having someone go in there. Sorry this is happening to you!

I can start off by telling you that the approximate date they give is always off. BM dresses were supposed to be in beginning of April, they just came in a few weeks ago.

Although my gown did come in a while ago (not too far off from the delivery date).

I honestly feel bad for this store, its such a mess as it seems noone knows what the other is doing. One thing you have on your side is that you are getting married in October, so you do have some time left.

They will NOT return your calls, so I guess your best bet is to ask when that lady 'who deals with your order' will be in.........and call until she is there.

It will all work out.......dont stress over it.

I was just in a bridal party that had NOTHING BUT PROBLEMS with this store.

You need to speak with Bea If you call tomorrow tell them you want to speak with her directly. They probably won't put you on the phone with her right away (they never do) but she'll eventually call you back within a day or so.

Ask to speak with Bea...she is usually there after 5pm on tuesday and Thursdays.

Im having some problems also...but it wasn't the shops fault....the manufactor sent the dresses wrong...Ive seen the order form everything was sent in correctly....but now we have to iron out that issue...and quick because my wedding is in 5 and 1/2 wks...and I need to send 2 dresses to Maryland for OOT bridesmaids.

I finally got a call from BEA... I guess she didn't like the message I left this morning. She said my dress came in 'this morning' I am glad that it is there, but I won't be able to see it until mid August the earliest because I'm not on LI.

At least the dress is in so that is good news!