Bus Charter Service Review
I recently got married and we had a terrific day with one exception. We hired US Coachways to provide shuttle service for our guests from the hotel to the church and then from the hotel to the reception hall.
The bus shows up at the hotel as planned, but can't take anyone b/c there was no air conditioning. All of the guests decide to drive to the church.
Later on a new bus shows up to take my guests from the hotel to the reception all. This goes fine. The real problem starts at 12:30 in the morning after the reception when that bus gets a flat tire. We had 90 people waiting on a taxi line. I did not leave the reception hall until almost 3 in the morning.
The entire day, I could not get a hold of the bus company. I was told if there were problems I would be able to speak to dispatch. Dispatch was an answering machine.
Now I've written a letter, made several phone calls. I've never gotten a call back from several messages I left and if I'm lucky to actually talk to someone they are rude.
I would not recommend this company to my worst enemy. I can even understand that they can't control flat tires, air conditioner etc., but what makes me so mad is the lack of customer service. They could care less that they ruined the end of my evening.
The bus shows up at the hotel as planned, but can't take anyone b/c there was no air conditioning. All of the guests decide to drive to the church.
Later on a new bus shows up to take my guests from the hotel to the reception all. This goes fine. The real problem starts at 12:30 in the morning after the reception when that bus gets a flat tire. We had 90 people waiting on a taxi line. I did not leave the reception hall until almost 3 in the morning.
The entire day, I could not get a hold of the bus company. I was told if there were problems I would be able to speak to dispatch. Dispatch was an answering machine.
Now I've written a letter, made several phone calls. I've never gotten a call back from several messages I left and if I'm lucky to actually talk to someone they are rude.
I would not recommend this company to my worst enemy. I can even understand that they can't control flat tires, air conditioner etc., but what makes me so mad is the lack of customer service. They could care less that they ruined the end of my evening.
