Caterer disappointment
Was so excited to have go to our first vendor appointment in some time. Had a caterer appointment Wednesday with Country Road Caterers in Amityville.
So when i first called she was very wishy washy about seeing us like we were bothering her. said they close at 5:30 but if that didn't work she'd stay late....her offer i didn't even suggest it. so we made an appt for 6 the following week....but as we were getting off the phone she said ok so call us when you want to come in. i said i just told you wed at 6pm she said oh, ok. so we go in and she seemed pleasant enough. asked if we had a budget said not really but we know what we want. so we told her what we were looking for and then i added the roasted pig and a cotton candy machine. said she didn't have a price on the cotton candy machine but would call me back the next day with prices. i said ok, no problem. so the bill came out to over $5000 and that didn't include any type of alcohol or the cotton candy machine. it did include a bartender, a chef and 3 servers. fine. so we said ok and she's like is that price way out of your price range? I'm like no not really but i have to talk it over with my mother since she was the one footing the deposit bill. we're about to leave and matt says, who is pete? i said huh? she wrote his name down as pete after she asked me on the phone for his name and asked again when we walked in. whatever but i was like really? how do you get pete out of matt? so we went to the car and looked over the estimate.......they are charging me $800 in service charge for 'incidentals'. Matt said forget that. It should be built into the price. So a friend of mine is getting married in Sept. and I asked what caterer they were using. So we have an appt. with Garage Eatery in Islandia on the 25th. They do not charge service fees and they are actually less expensive than the place in amityville AND he invited us there for lunch and was just so wonderful on the phone and so excited that we were able to come in for lunch. It was such a nice change of pace. My friend adores him and he gave them a killer rate. So fingers crossed.
Oh and she never called me back to follow up with the cotton candy machine price or see if we'd like to leave a deposit. That's bad customer service in my opinion. I asked her 2x to call me back with the price. You'd think she'd make the effort. Obviously they are above doing my party.....especially since she went on and on about how they did Billy Joel's bbq a few weeks back.
Sorry, went off on a tangent. Just needed to vent.
So when i first called she was very wishy washy about seeing us like we were bothering her. said they close at 5:30 but if that didn't work she'd stay late....her offer i didn't even suggest it. so we made an appt for 6 the following week....but as we were getting off the phone she said ok so call us when you want to come in. i said i just told you wed at 6pm she said oh, ok. so we go in and she seemed pleasant enough. asked if we had a budget said not really but we know what we want. so we told her what we were looking for and then i added the roasted pig and a cotton candy machine. said she didn't have a price on the cotton candy machine but would call me back the next day with prices. i said ok, no problem. so the bill came out to over $5000 and that didn't include any type of alcohol or the cotton candy machine. it did include a bartender, a chef and 3 servers. fine. so we said ok and she's like is that price way out of your price range? I'm like no not really but i have to talk it over with my mother since she was the one footing the deposit bill. we're about to leave and matt says, who is pete? i said huh? she wrote his name down as pete after she asked me on the phone for his name and asked again when we walked in. whatever but i was like really? how do you get pete out of matt? so we went to the car and looked over the estimate.......they are charging me $800 in service charge for 'incidentals'. Matt said forget that. It should be built into the price. So a friend of mine is getting married in Sept. and I asked what caterer they were using. So we have an appt. with Garage Eatery in Islandia on the 25th. They do not charge service fees and they are actually less expensive than the place in amityville AND he invited us there for lunch and was just so wonderful on the phone and so excited that we were able to come in for lunch. It was such a nice change of pace. My friend adores him and he gave them a killer rate. So fingers crossed.
Oh and she never called me back to follow up with the cotton candy machine price or see if we'd like to leave a deposit. That's bad customer service in my opinion. I asked her 2x to call me back with the price. You'd think she'd make the effort. Obviously they are above doing my party.....especially since she went on and on about how they did Billy Joel's bbq a few weeks back.
Sorry, went off on a tangent. Just needed to vent.
