disappointed already...

gaby12886 Posted: Oct 04, 2010 05:39 PM

disappointed already...

i know this really shouldn't bother me that much... but... it does... let me explain

Today while i was at work i got a voicemail from Lombardi on the Sound (the RH that FH and i love) we were supposed to go down tomorrow night and sign the contract. So the receptionist calls me says that Toni, the Banquet manager that we were dealing with was transferred and wont be able to met with us since he no longer works at that location. We had a 7pm appointment since i work late and my father, who was coming with us, works in NYC and could only make that late appoint. Toni was willing to stay late and work with us so to allow for my dad to come with. The woman that left the message said that the sales mangager was now going to be taking care of us and he doesn't off late appoints. The latest he can do is 6 next week! So now... After I have been so excited all week to go tomorrow and finally get the RH secured we have to wait another week and a half to met with some guy we don't know... i know i am making a bigger deal then i should. But we really liked Toni, he was one of the reasons we like Lombardi so much. It is just a disappointment to have to deal with this before we even sign... I love the actual RH. We fell in love but i almost want to take a look at 2 or 3 more places now just to make sure we feel comfortable there...

Am I crazy? Over reacting? Be honest LOL thanks ladies! I really just needed to vent for a min.

AwaitingAugust Posted: Oct 04, 2010 05:48 PM

Re: disappointed already...

i would call and see if you can have anyone else handle your appointment. why does it have to be the sales manager?

anyway, don't over-stress ... i know it stinks that you were excited about going tomorrow, but it'll work out regardless ...

good luck!

mara1017 Posted: Oct 04, 2010 05:54 PM

Re: disappointed already...

I would call and ask to speak with someone else that is available if the sales manager is not available to meet with you when you are available. Remember you are paying a lot of money to the rh. Do not be afraid to speak up.

Tell them you are only able to meet after a certain time and ask to work with someone who is available then

You should be comfortable with the persob you are working with.

gaby12886 Posted: Oct 04, 2010 05:58 PM

Re: disappointed already...

Posted by mara1017

I would call and ask to speak with someone else that is available if the sales manager is not available to meet with you when you are available. Remember you are paying a lot of money to the rh. Do not be afraid to speak up.

Tell them you are only able to meet after a certain time and ask to work with someone who is available then

You should be comfortable with the persob you are working with.

that's a very good point. i am going to do that. they need to work with me, not the other way around. thanks!!

mara1017 Posted: Oct 04, 2010 06:02 PM

Re: disappointed already...

I guess that is the lawyer in me. Depand to get what you want. You are holding the cards in this case. You are looking to spend a lot of money and they want that money which gives you the power

snoopyslobster Posted: Oct 04, 2010 07:17 PM

Re: disappointed already...

not crazy at all i would look if your not comfortable with how they handled it and if you do not like the BM because you have to deal with them for the next 2 years

FutureMrsGTL Posted: Oct 04, 2010 07:38 PM

Re: disappointed already...

You're not crazy at all but ITA with Mara.. you hold the power and since you havent booked yet they should really work around you to secure you booking.

Edited for misspelling

Ashley627 Posted: Oct 04, 2010 08:02 PM

Re: disappointed already...

you are not crazy, just take the extra week to think about it! maybe it's a blessing in disguise

FutureMrsCat050412 Posted: Oct 04, 2010 09:22 PM

Re: disappointed already...

You are in charge!!! They want you!!!

Call them up and say, 'I can only come this day at this time, if you cant see us then I will check out another RH'

5272012 Posted: Oct 04, 2010 09:39 PM

Re: disappointed already...

I dont think you are crazy at all! The last deciding factor on us picking out place was the flexibility and compassion and quick responces I received from Larkfield Manor over other places. The guy helping us at Larkfield Manor is DEF the last deiciding factor for why we chose where we chose :)

Sorry that you are going through this!
But i dont think you are crazy at all esp since the man cant meet with u when you need to!

gaby12886 Posted: Oct 04, 2010 09:51 PM

Re: disappointed already...

Thanks all! i am totally calling them up tomorrow and sticking up for myself! i LOVE this place but i can and will find another RH if they wont work with me.

5272012 Posted: Oct 04, 2010 10:05 PM

Re: disappointed already...

I hope they work with you! Good Luck :)

MrsHazel2B Posted: Oct 04, 2010 10:26 PM

Re: disappointed already...

I hope when you call back that they understand that you're the customer, they work for you, and should be bending over backwards for the business you are bringing them. You will have to deal with them for the next couple of years, so you need to be sure you're happy with them. Keep in mind that sometimes, this business can be a revolving door, so the person you book with today, may not be there in a year, so don't let it get to you too much.

sjr385 Posted: Oct 05, 2010 03:09 AM

.

LAM12784 Posted: Oct 05, 2010 06:54 AM

Re: disappointed already...

My FH and I met with Tony too! We did not decide to go with Lombardi's on the Sound, but I actually JUST sent in a review saying that we wished we had liked the facilities better because we LOVED Tony. Therefore, I can understand how you feel. To us, he and that view made the whole place, and without him, you may want to make sure you are comfortable with a new staff member. Definitely call and express your feelings and see if you can get someone you are just as comfortable with.

jhines4684 Posted: Oct 05, 2010 09:46 AM

Re: disappointed already...

You are not overreacting. We had the same thing happened at the TC, and it actually was OK, so we lucked out that we got an even nicer person that worked with us and even through in more than the first guy had.

I would call and tell them the reasons for the late appointments. They have to understand that, you tell them the place is your number one choice, and you would really hate to be disappointed so early in your planning.

Watermelon5 Posted: Oct 05, 2010 09:51 AM

Re: disappointed already...

u have a right to be bummed...if you love the place though i would just meet w/ someone there and if you aren't feeling them then ask to meet w/ someone else b4 moving on; im sure there is a reason you picked this place to begin w/ so try not to let this spoil it for u - but i understand your frustration for sure - we love our guy so it wld be a bummer if he were replaced/left

gaby12886 Posted: Oct 05, 2010 04:54 PM

Re: disappointed already...

UPDATE!!!

i called and got the appt time i needed on a day that worked better for us. we are still meeting with the sales mgr for now since they don't have another BM as of yet (a bit strange). I'm okay with that for now for now. I'm glad i stuck up for myself. and maybe i can get some freebees outta the deal lol

thanks everyone!!!!!!!!!!!!