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DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

dgtlsunshine Posted:

DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

Hi ladies I had a beautiful wedding and it was b/c of great advise that I received from this board. I just had one terrible terrible vendor and that was zeller limousine.

First they showed up at our front door saying we had a $400 balance. I directed my maid of honor to get our receipts which showed our zero balance.

Second and worst of all these unprofessional drivers came to me and asked me for directions to get to the chuch. I seriously could not believe they didn't know. Mind you I did not give directions to anything to any of our vendors. All they requested was addresses. So anyway I told the driver to take Eastern Parkway. He did not take Eastern Parkway and we ended up taking longer than normal to get to the church.

Third we come out the church after the ceremony and they ask for directions for us to get to Coral House. I said I seriously can not believe you all would show up without directions. So the driver says he was just asking b/c the BQE would be the faster way. We live in VA so I don't know the roads in NYC like used to. Later on from my mom she let us know taking the BQE is the long way anyway. So anyway we ended up driving 30 minutes b/c the driver could not find the BQE and the limousine would not turn around b/c he said he had to follow the limo that was in front. Well we never got the limo in front to turn around until we got to a red light and the limo in the back the driver got out and caught up with the first limo and told him to turn around. Mind you this took 30 minutes. We wasted 30 minutes. I was so mad.

So we ended up running late to our cocktail hour. My mom who left the church waaaaaaaaaaaaaaaaaay after we did mouth completely dropped open when she saw the limos just pulling up to the reception hall.

Then we had to pay for overtime in cash. I was so mad. But thank God they didn't ruin our day all teh way. I will give a review on the good things but I just wanted to get this out b/c I don't want any bride using them.

NovemberSue Posted:

Re: DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

I'm so sorry to hear you had a bad experience with your limo company. I'm glad everything else was great. I look forward to hearing all the great things on your big day!

jennbaby Posted:

Re: DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

How was the Cotal House? Thats where my reception is being held. Any comments? Thanks!

michele31 Posted:

Re: DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

I would call and complain. Why should you pay overtime when they were the ones without directions and getting lost! Call the OWNER and speak with them. They may refund your overtime.
dgtlsunshine Posted:

Re: DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

I am at work and can't talk long but I just want jennbaby to know the Coral House was so on top of things. As soon as we pulled up and I mean as soon as we pulled up they came running to the limos. Linda Hunt said she would bring down the guest 2:30 instead of 2. They were really excellent. Later on that night we realized they had called all our cell phones and home numbers when we were not there. They were really good with things. People are still raving about th wedding so I don't think anyone noticed the lateness.

I have some pics on my website that some friends gave us www.nevaandsteve.com We have not gotten our professional ones as yet.
dgtlsunshine Posted:

Re: DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

I called and complained and they said they can not refund us the money. They are sending us a gift certificate for 4 hours of service. I am still going to write a letter.

Marnles Posted:

Re: DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

Despite this extremely unprofessional company and what you went through, I just wanted to say CONGRATULATIONS to you!!

One question, did you have to pay overtime because of their error??? Stories like that make me so mad!!!!
dgtlsunshine Posted:

Re: DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

We had the limos until 12:30 and we were running late b/c when we wer leaving it was 12:30 however the church is half an hour ride away from Coral House and we did not get caught in any traffic. It ended up taking us 1 and 1/2 hour to get to the reception. So the limo company said ok we didn't know where to go so we will only charge over time for an hour. I at times think since we were gonna run 30 minutes late they just acted like they didn't know where to go to get the full hour. Either way it was a terrible experience and I really didn't even think limo drivers show up asking for directions. Like my mom said the company itself does not have it all together because first of all they showed up saying we owed $400 when we had a complete zero balance.

Marnles Posted:

Re: DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

I'm sorry, but that is ridiculous.

dora Posted:

Re: DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

ACK!! I was gonna use Zeller for tuxedos (the location by Fortunoff's). Geeze -- anyone got a suggestion for an alternate quick! We were gonna head over there this weekend!
Jen2704 Posted:

Re: DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

Hi Neva!!!

Glad to hear that the Coral House went well!!! I can't wait to hear your review also!! I am so sorry that Zeller Limousine did this to you! That is horrible!! Can you report them to the better business bureau?

Jen
Jen2704 Posted:

Re: DO NOT UNDER ANY CIRCUMSTANCES USE ZELLER LIMOUSINE

Neva,

I just looked at your pictures....you both look absolutely gorgeous!! The Coral House looked wonderful...now I am excited!! Were your colors purple....those are the colors I am using!!

Jen

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