Duet-need advice
I am having some issues with Duet
since I am not in LI/CT anymore- my my picked up my enlargements for me. She did not know what was suppossed to be done to them...
I saw them for the first time this weekend and most of them are beautiful... BUT, 2 of the 5x7s did not have a stray hair removed like I had instructed them to do.
I emailed them and told them the situation and they told me that they already made an exception with my moms picture-hers was HORRIBLE- so she refused to take it and asked for another to be made-and they did-which I admit was an exception and was nice of them...
BUT, this has nothing to do with that, since this was THEIR error- They said they can't make an exception this time- and that I never instructed them to remove the stray hair- which I did- they forget to do it with the album as well- but for the album I was able to catch it because I was given a draft of it- and I reminded them.
I have held back with some of my complaints about Duet because they still have control of my album-BUT, I am frustrated with them!
What do you suggest? I emailed them back saying it is unacceptable and that I did request the hairs to be removed.
Should I speak to a manager? What would you do?
since I am not in LI/CT anymore- my my picked up my enlargements for me. She did not know what was suppossed to be done to them...
I saw them for the first time this weekend and most of them are beautiful... BUT, 2 of the 5x7s did not have a stray hair removed like I had instructed them to do.
I emailed them and told them the situation and they told me that they already made an exception with my moms picture-hers was HORRIBLE- so she refused to take it and asked for another to be made-and they did-which I admit was an exception and was nice of them...
BUT, this has nothing to do with that, since this was THEIR error- They said they can't make an exception this time- and that I never instructed them to remove the stray hair- which I did- they forget to do it with the album as well- but for the album I was able to catch it because I was given a draft of it- and I reminded them.
I have held back with some of my complaints about Duet because they still have control of my album-BUT, I am frustrated with them!
What do you suggest? I emailed them back saying it is unacceptable and that I did request the hairs to be removed.
Should I speak to a manager? What would you do?
