First official meltdown..Am I overreacting?***UPDATE***
I also posted this on Brides Helping Brides ...wonder if anyone here has an opinion...
So when my mom came to visit in December we decided to go look at wedding gowns. I just so happened to find one I loved and we decided to order it. We let the salon know that since the wedding was so far off, and I had no where to store the dress we'd like the order 'held' until it got a little closer to the date. Leaving of course time for it to be shipped to the store, altered and shipped to my mom in NY. We were assured that this wasnt a problem, in fact the designer will look at the date and make those in need first. Cool! Done deal.
Today I get the call that the dress is in and I have 14 days to come pick it up and start alterations. ***?? I called the salon and of course the Manager who knew about my 'special needs' wasnt there but would be tomorrow. Well I have to work tomorrow so I let them know that my mom would contact her. Need less to say once I told my mom what happened, she called.
Long story short-the dress has been discontinued so they just went ahead and made it. The salon said they dont normally notify clients when their dress is being discontinued. Ok, fine but mine was a bit of a different situation. And where was my bridal consultant who was oh so fabulous at the time of purchase???? For insurance purposes they can only store the dress for 90 days and I dont necessarily want my gown 'hanging out' anywhere for about a year. JMO.
The Manager is supposed to call my mom tomorrow. Mom is going to see what my options are. Maybe have them pay for the 3x the dress would be shipped? Maybe use the deposit for a different dress? I love my dress but Im sure there are many others I could love.
Im just so frustrated and kinda sad..............
Thanks for letting me vent. Hopefully it will all get worked out.
**UPDATE***
Spoke with the manager today and she said since the designer is overseas there is no communication if a dress gets continued. What?? There are phones overseas as well as computers!! We are going to speak on the 15th and see what we can work out. The whole thing has kind of turned me off from the dress and dealing with them. My wonderful parents said that if I am not comfortable dealing with them and I am not happy they are willing to lose the deposit and let me get something else.
So when my mom came to visit in December we decided to go look at wedding gowns. I just so happened to find one I loved and we decided to order it. We let the salon know that since the wedding was so far off, and I had no where to store the dress we'd like the order 'held' until it got a little closer to the date. Leaving of course time for it to be shipped to the store, altered and shipped to my mom in NY. We were assured that this wasnt a problem, in fact the designer will look at the date and make those in need first. Cool! Done deal.
Today I get the call that the dress is in and I have 14 days to come pick it up and start alterations. ***?? I called the salon and of course the Manager who knew about my 'special needs' wasnt there but would be tomorrow. Well I have to work tomorrow so I let them know that my mom would contact her. Need less to say once I told my mom what happened, she called.
Long story short-the dress has been discontinued so they just went ahead and made it. The salon said they dont normally notify clients when their dress is being discontinued. Ok, fine but mine was a bit of a different situation. And where was my bridal consultant who was oh so fabulous at the time of purchase???? For insurance purposes they can only store the dress for 90 days and I dont necessarily want my gown 'hanging out' anywhere for about a year. JMO.
The Manager is supposed to call my mom tomorrow. Mom is going to see what my options are. Maybe have them pay for the 3x the dress would be shipped? Maybe use the deposit for a different dress? I love my dress but Im sure there are many others I could love.
Im just so frustrated and kinda sad..............
Thanks for letting me vent. Hopefully it will all get worked out.
**UPDATE***
Spoke with the manager today and she said since the designer is overseas there is no communication if a dress gets continued. What?? There are phones overseas as well as computers!! We are going to speak on the 15th and see what we can work out. The whole thing has kind of turned me off from the dress and dealing with them. My wonderful parents said that if I am not comfortable dealing with them and I am not happy they are willing to lose the deposit and let me get something else.
