Florist rant. Updated on bottom!

So, last week I went to see my sample from Pedestals. We called them (they never contacted us 3 weeks before the wedding) and wanted to make an appointment with the original person we spoke with to see a sample CP ( they wanted us to meet with a new person) So we specifically got a day to meet with the original person . We go to see our centerpiece and not only is it not the original person we were suppose to meet with, it wasn't even the 2nd person they said we were going to see. The sample was wrong, it had 3 instead of 5 cylinders with pink instead of lilac lilies and the lady who met with us really had no idea what was going on with my flowers since she had never spoken with us and the original person hadn't taken any pictures from me or any detailed notes on what we wanted. PS it was very dissapointing as we were already spending more money than we ad budgeted originally. Today my mother is going back there to see if they can get it right.... I don't know if it is really worth it as they didn't seem to interested in anything I had to say. Apparently you need ot be spending >$4,000 to get anyone's attention there. VERY dissapointed and my wedding is only 9 days away

!!Update!!: so, my mother went to pedestals and met with Vito this time. He apologised for all of the mix ups and redid the whole centerpiece for my mom and it looks so much better, much more like what I had imagined. He even emailed me pictures so I could see the changes as well. He said he will be helping to set them up the day of the wedding and had a lot of good suggestions so I have to give Vito props for fixing what was a very sour situation and making it much better

Im so sorry!!!! That stinks..I'd be very frustrated...maybe take a picture of what you want and make sure they have it!!!

I hate reading things like this...I am hopeful that they get their sh*t together for you, so that you may love the outcome of your flowers on your special day

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Posted by mtegay

yeah, it *****. It's just frustrating because I had all the pictures and they kept saying oh we don't need those everythign will be gorgeous blah blah blah and being condescending. Just listen for once ya know?

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had a similar experience regarding an appointment and a specific person so i ended up going with someone else. That being said...don't worry, I've never seen a bouquet/centerpiece that they've done that hasn't been completely gorgeous!!!!

Your flowers will be stunning but i do certainly understand your frustration.

Dont worry....it is very annoying but they will get it right...all my cousins and many friends have used Pedastals and they have always done a wonderful job,,they will for you as well!

Imso sorry! I know it is frustrating! just amke sure the deivery time is early enough that you can check your flowers and send them back if they are not right on teh day of!

ETA: My florist also messed up but with my BM bo-ks. I had a 4:00 drop off and 5:00 pictures. So I didn't haev time to send them back. They were still beautiful, but I had been sooooooooooooo specific and stressed that it was to only be one kind of flower and they still got it wrong. I dont get what is so hard about it? But anyway, thats why I suggest having a little bit of an early drop off and have yourself or someone else check them and have a picture handy and send them back if they are not right!

I am sorry you are going through this I have to say I am having the complete opposite experience with them thus far. I made an appt to see Vito the other day, and when I got there I told him I wasn't sure why I made the appt. i guess I felt like I had to do something- (everything is practically done) he said no problem and we went over everything again. he had everything written down. I am not trying to discount what you are going through- but I want to let people know that this vendor is good to people and I am NOT paying 4K!! It is unfortunate that your experience has been anything but. I would ask for Vito- his visions are amazing. GOOD LUCK!!!!!!! btw- no one will know if the colors aren't what you wanted and if the cylinders aren't correct- only you will. Your day will be perfect not to worry!!!!!!!!!

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Posted by mtegay

Updated at the top of the thread. Vito made a huge difference and I am much happier now.

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Yay! Vito saves the day!! He's my florist too! I LOVE him. Glad you're happy now too!

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Posted by mtegay

Updated at the top of the thread. Vito made a huge difference and I am much happier now.

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good.....glad that you are because that's whats important

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Posted by DeeluvsVinny

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Posted by mtegay

Updated at the top of the thread. Vito made a huge difference and I am much happier now.

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Yay! Vito saves the day!! He's my florist too! I LOVE him. Glad you're happy now too!

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I'm working with Vito too!!! HE IS THE BEST!!!!!
Sooo glad he cleared all that crappola up for you!

BTW - I was nervous when I read your original post, but now I feel even better than I did before bc this just confirms how great he is!

Can I just say I think this is a GREAT example of what a vendor SHOULD do. I know we've had some situation where a vendor completely freaks out after they see a negative post - but what Pedestals did is what the vendor should do: FIX IT. I'm not saying Pedestals necessarily saw this post - but the point is that once they learned that a client was upset since her Mom was returning and they went out of their way to remedy it.

I wish all vendors could be like that!