I registered at Fortunoff in November for my bedding, and only my bedding. Like, 8 items. A month later, the line was discontinued. But I couldn't find my username and password to delete the registry, so I just left it there.
So today I go onto the Fortunoff website to play around a bit and see if I can figure out my password, and lo and behold, the bedding is back on there! First I'm really excited. Then I become suspicious. How can it magically reappear? So I click on the comforter and go through the steps as if I'm going to buy it. When I get to the part where it asks for my credit card info, I log off. Then, on a whim, I go through the regular website to check out the bedding on there and see if they added any new pillows or anything... and the line is not there.
Here's the kicker: I call customer service and ask them what's up. She tells me flat out that the bedding is discontinued. I ask her why it's still listed on my registry. SHE TELLS ME THAT IT ISN'T. I tell her that I just clicked on it and it prompted me for my cc #, and she says that it DIDN'T. At this point I'm ready to strangle her, and ask her what, for argument's sake, would have happened had one of my guests been able to put in their cc # and try to purchase the bedding. She says that she'll let the web site department know that there is an 'issue' with my registry.
I know it's been said a million times before (even by me) but be careful with Fortunoff, girls!
SB7308
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Re: Fortunoff is DRIVING ME MAD!
Exactly why I moved everything over to BBB!!!!
dannisayz
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Re: Fortunoff is DRIVING ME MAD!
I hadn't had any problems with them, but I moved everything to Macy's anyway when I found out about the merger with Lord n' Taylor. I'm really surprised that everyone is having problems. If you go into the store and speak with customer service, perhaps you will have more luck. If you have any issues again, make sure you ask for their employee ID number so you can report them to the company. There is no reason you should be treated that way.
klanghan
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Re: Fortunoff is DRIVING ME MAD!
very fishy, i only hear bad things about them, good thing you checked
emomma17
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Re: Fortunoff is DRIVING ME MAD!
Posted by SB7308
Exactly why I moved everything over to BBB!!!!
Ditto to this!
bluegreen08
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Re: Fortunoff is DRIVING ME MAD!
ive been having trouble with my registry too... I switched it a month after opening it because it was inconvenient for OOT guests and for us since we currently live OOT. If I lived on LI I would have loved to keep it at the time, but BBB + Macys was just easier all around. I deleted everything that hadn't been purchased (or so I thought) but didn't close the registry.
FF to our e-party.... we had registered for 12 venetian lace crystal wine glasses, and had rec'd 8 from Macy's. Well... a package comes and it's 5 more, and my registry didn't reflect it. Finally I figured out they came from Fortunoff and not Macy's and edited our Macy's registry to reflect it was completed. I logged into Fortunoff's website this week and saw the wine glasses were still listed. I was 99% sure I had deleted them but it was probably my error. I tried to edit the amount so it didn't say I needed 7 more and it wouldn't let me! It said since some of the items had been purchased i couldn't edit or delete it.
I'm hoping people dont check Fortunoff to see if I am registered there.... i'd rather not end up with 24 of these glasses! I have BBB, C&B and Macys listed on my wedding website. How weird that they won't let me delete it or edit it down to 5 requested, 5 purchased.
angl2001
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Re: Fortunoff is DRIVING ME MAD!
i didnt even tell people about my registry there after all the complaints i only used BBB its so annoying!!!
DavaDay
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Re: Fortunoff is DRIVING ME MAD!
Posted by angl2001
i didnt even tell people about my registry there after all the complaints i only used BBB its so annoying!!!
I didn't tell anyone about my registry there either! But one of my BMs was shopping for a shower gift for me and found her way over there for some reason. I have no idea how.
I finally called fortunoff for my username and password (I'm surprised I couldn't remember the password... 00582895948. At Macys, my password is like 'wedding.' ) and deleted everything off the registry so no one else could make that mistake.
bluegreen08
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Re: Fortunoff is DRIVING ME MAD!
Posted by DavaDay
Posted by angl2001
i didnt even tell people about my registry there after all the complaints i only used BBB its so annoying!!!
I didn't tell anyone about my registry there either! But one of my BMs was shopping for a shower gift for me and found her way over there for some reason. I have no idea how.
I finally called fortunoff for my username and password (I'm surprised I couldn't remember the password... 00582895948. At Macys, my password is like 'wedding.' ) and deleted everything off the registry so no one else could make that mistake.
That was one of my problems too!
At fortunoff I have to enter in my username which is like 2782594375984395 and then my pw which is like 2095830948509435 and they are numbers which mean nothing to me, so I have to look them up every time I want to log in. I keep them in a word doc so I can at least copy/paste.
C&B, BBB and Macy's let me pull up my name and type in an easy to remember PW.
lyss4525
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Re: Fortunoff is DRIVING ME MAD!
Posted by emomma17
Posted by SB7308
Exactly why I moved everything over to BBB!!!!
Ditto to this!
Me too!
sophisticat13
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Re: Fortunoff is DRIVING ME MAD!
Sorry you are having problems...like planning a wedding isnt' stressful enough, LOL...!! Thanks for your advice. I know a lot of brides on here aren't happy with Fortunoff's.
