Fortunoffs-A Little Long....Sorry
Ok, FH and I went to Fortunoff to get our wedding bands today. I had already picked his out, he just had to try it on for size. First of all, I am standing at the counter waiting for the woman to finish up with another couple, she does, sees us standing there and proceeds to walk away. I said 'excuse me, should i be standing somewhere waiting in line to get some help?' She apologizes and says she didnt know we werent being helped. Fine, no problem. She gives FH a hard time about the size that he wants, he doesnt want it too tight b/c sometimes he gets pain in his fingers and doesnt want it to get aggravated, so that pisses him off.
We go to pay for mine and leave the deposit for his. The girl is ringing up the deposit, I put $50 on a fortunoff gift card and $50 on an amex gift card.
She screws it up and the amex scans for $100 instead of $50 so she voids it out. She tries to reprocess it and it wont allow it. She then tries to hand me the card back and tell me that it doesnt work. I told her that I am not walking out of the store not knowing if I am going to get my $50 or not. Then she tells me, well, we always have problems with those cards. I am still not buying her story. Then she tells me, oh, it takes 48-72 hours for it to be available again. With each excuse, I am believing her crap less and less. Now I am getting really pissed. I told her since she works for the store and she processed it incorrectly that she cant just dump her error on me to handle. I keep getting met with resistance on her part so i keep getting louder and louder. Another cashier told her to call someone else and the woman over the phone was able to fix it.
I dont know why she thought I would be stupid enough to walk out of the store without the issue being resolved, but I guess some people must be ok with it.
FH wanted to walk out of the store and not even get the rings.
We go to pay for mine and leave the deposit for his. The girl is ringing up the deposit, I put $50 on a fortunoff gift card and $50 on an amex gift card.
She screws it up and the amex scans for $100 instead of $50 so she voids it out. She tries to reprocess it and it wont allow it. She then tries to hand me the card back and tell me that it doesnt work. I told her that I am not walking out of the store not knowing if I am going to get my $50 or not. Then she tells me, well, we always have problems with those cards. I am still not buying her story. Then she tells me, oh, it takes 48-72 hours for it to be available again. With each excuse, I am believing her crap less and less. Now I am getting really pissed. I told her since she works for the store and she processed it incorrectly that she cant just dump her error on me to handle. I keep getting met with resistance on her part so i keep getting louder and louder. Another cashier told her to call someone else and the woman over the phone was able to fix it.
I dont know why she thought I would be stupid enough to walk out of the store without the issue being resolved, but I guess some people must be ok with it.
FH wanted to walk out of the store and not even get the rings.
