Help! I have a computer virus!
I have two viruses on my computer at home. My computer is only three months old, I have McAfee protecting it, and still - it damaged my computer.
It turns on, but it doesn't show the desktop, nor does it show the Start button. I called Dell and Geek Squad, and they both want over $100 to guide me over the phone on how to fix it. McAfee has given me the names of the viruses, but I can't delete or qurantine them - it tells me to verify that the file is not write-protected and to try again.
Should I pay the money to have someone guide me over the phone? Can one of you help me, please?
It turns on, but it doesn't show the desktop, nor does it show the Start button. I called Dell and Geek Squad, and they both want over $100 to guide me over the phone on how to fix it. McAfee has given me the names of the viruses, but I can't delete or qurantine them - it tells me to verify that the file is not write-protected and to try again.
Should I pay the money to have someone guide me over the phone? Can one of you help me, please?
