HELP what do I do? VENT

I ordered shawls from a bridal store on LI and paid them HALF of the cost (the other half is due upon delivery) well I gave them all of the information and they told me they would be ready in 6 weeks (ordered them in the begining of AUGUST). Well I called yesterday and they tell me well they didn't know but my wedding wasn't until april so there was no rush - they would be in when the dresses come in - Ummm I DIDN'T ORDER ANY DRESSES FROM YOU!!!!!!! Oh well then I don't understand why they aren't ready - well they told me they would call back that afternoon. Spoke to mom today who called them and they ONLY HAVE A SMALL PIECE OF PAPER FOR ME WITH NO IDEA WHAT THEY ARE SUPPOSED TO BE ORDERING - they have no idea what material or color!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am NOT in NY and mom is like what is the big deal you call them and they will make you the shawls there doesn't seem to be a problem. UMMMMM if they DIDN'T MAKE THEM ALREADY AFTER PROMISING ME 6 WEEKS. After going thru all of that to make sure they ordered the same material from vera wang etc - I am now afraid it will get lost again or it will not be done right. They were 60$ a piece and to get them from VW I was told 3-5 months. So I am getting close - Today is the 6 month mark.

etd to say I just got off the phone with them and told that the material was sitting there and they would be made when the dresses come in - AGAIN I tell them I didn't get my dresses from them - and she gets all annoyed and says - well I will have to look into it and call you back - what are you worried about you have 6 months and hangs up on me!

I wish I had an answer for you....

I also had horrible experiences regarding BM dresses and wraps. I ordered the dresses, and the place I ordered the dresses from went bankrupt...so I was out my money and I had no dresses(this happened beginning of Sept., I'm getting married in Dec.)

I went to another bridal salon, told them the urgency of the matter....I received the BMs dresses last week. Everything worked out, and the credit card company reimbursed us the money we lost.

I guess I just want you to know that it will probably work out. I'd probably use another bridal salon and explain to them the urgency of needing these shawls, and how another salon messed up the order.

I'm sure you'll get them on time, and I don't think you'll need to put a rush on them.

What store is this??

How did you pay for this??

How rude!!! I would personally go to the store and talk to the manager and tell them that I want my money back. If they give you a problem, and if you paid by credit card, then I would dispute the charge (you can do this by calling your credit card company and ask how to go about doing this since every company is probably different).

Sounds to me that they don't know what they are doing and are very unorganized... do you really want to depend on someone like that? I know I wouldn't... I would go somewhere else... and fight for my $$ back...

Normally I would but I live in Michigan - so it is a little hard to just run down there!

I have the receipt and it SAYS - 5 BM shawls in navy blue taffeta from Vera Wang! So there is NO excuse for NOT knowing. I think they are being difficult b.c I didn't buy the dresses from them! - Whenever that comes up they get very rude.

I went with these people b.c there were only 2 authorized VW dealers listed on her site and the other store would only do a different material. I called them and told them before I went there that I didn't buy the dress there and they said it was no problem - they certainly had no problem taking my money!

I guess I will wait and see if they call tomorrow then worry about it then

makes you wonder how some of these vendors stay in business, no??

maybe you can contact vera wang... since its an authorized dealer of theirs...