Hey Ladies. . .what would you do if you got this email??
first, I paid for a 34 passenger shuttle, the night came and we got the 24 passenger shuttle. (we had 24 passengers on the second trip, so we almost didn't fit!).
I've been emailing for weeks, one of the guys wasn't responding after he told me he was working on it, so I Cc'ed every email address I could find for the company. I get this back today:
'Suzanne,
I did contact the dispatcher that was on the day of your event. The vehicle that was scheduled was a 34 passenger mini coach. The vehicle was pre tripped by the driver and was on the way to your location for pickups. While the driver was enroute he noticed that the air conditioning was not holding up to par and called dispatch and advised the same. The dispatcher sent out another vehicle from the yard. The vehicle that was sent was a 24 passenger mini coach. The driver was instructed as they always are to do as many trips as needed and requested and explain the situation of the vehicle switch. After talking to the driver he stated there was never any problems or complaints during the night about transportation issues.
I am extremely sorry for miscommunication you may have received and if we can ever be any further assistance for you please do not hesitate to call me. '
Would you complain and ask for $$ back still? I did pay for the 34 pass for the night, not 24! If I had booked the 24 passenger for the night, it would been cheaper i'm sure.
- sorry soooooo long
DANAnPATRICK
Posted:
Member since
Re: Help! WWYD. There was a problem with the shuttle
Umm yea they should give you the refund for the difference between a 34 and 24 passenger. I wouldnt care what kind of excuse they had about air conditioning...thats not your problem thats theres as a company. So because you werent complaining on your wedding day that makes it ok after the fact for them?
itbroi805
Posted:
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Re: Help! WWYD. There was a problem with the shuttle
I would 100% ask for my money.
I would say..
As happy as I am that you provided a vehicle that had sufficient air-conditioning, I did pay for the 36pass van. If I would have booked the 24pass originally I would have save $XXX. Can I be refunded the difference?
suzie411
Posted:
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Re: Help! WWYD. There was a problem with the shuttle
at the end of the night i was aggravated because I felt like there were issues going on with the shuttle, but i was sick, COMPLETELY lost my voice, I had no voice for 2 days
and the driver was rude, he wouldn't turn on music, even though on their website, they have state of the art audio equipment in every vehicle.
NYtherapist
Posted:
Member since
Re: Help! WWYD. There was a problem with the shuttle
You should ABSOLUTELY receive a refund for the difference in cost. Whether there was enough room or not is not the issue. The issue is you paid more money for a larger vehicle and received a smaller, less costly one.
MrsTarricone2B
Posted:
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Re: Help! WWYD. There was a problem with the shuttle
Posted by itbroi805
I would 100% ask for my money.
I would say..
As happy as I am that you provided a vehicle that had sufficient air-conditioning, I did pay for the 36pass van. If I would have booked the 24pass originally I would have save $XXX. Can I be refunded the difference?
Yup!!!
mybabylovesmoi
Posted:
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Re: Help! WWYD. There was a problem with the shuttle
I agree with the other ladies, they should do the right thing. you paid for something and you got a less expensive alternative. not okay.
kshea23
Posted:
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Re: Help! WWYD. There was a problem with the shuttle
Posted by itbroi805
I would 100% ask for my money.
I would say..
As happy as I am that you provided a vehicle that had sufficient air-conditioning, I did pay for the 36pass van. If I would have booked the 24pass originally I would have save $XXX. Can I be refunded the difference?
this!
suzie411
Posted:
Member since
Re: Help! WWYD. There was a problem with the shuttle
thanks ladies, I just emailed about the rate of the 24 passenger,
and to let him know that NO ONE told us about the switch, and that the driver was not pleasant
pjc92980
Posted:
Member since
Re: Help! WWYD. There was a problem with the shuttle
You 100% should get money back since you did not get what you paid for. Yes they made accommodations for to get everyone where they needed to go but your price was for the 34 passenger vehicle and not the 24 passenger vehicle. if you know the price difference i would email/call telling them you would like a refund in the amount of XXX to cover the difference. If you dont know the price diff have someone call up and get a quote for both vehicles and then call saying you want a refund in whatever amount
Bree71584
Posted:
Member since
Re: Help! WWYD. There was a problem with the shuttle
it sounds like he just heard abouit the issue with the AC now and he seems apologetic. i would still ask to be reimbursed the difference since you paid for a 34 pass and only got a 24 pass (im assuming the 24 pass is less expensive?)
futuremrstaheri
Posted:
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Re: Help! WWYD. There was a problem with the shuttle
I'd ask for money back. You were told you were getting one thing, and ended up getting something smaller. They should have sent a bigger van instead!
IrishAli
Posted:
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Re: Help! WWYD. There was a problem with the shuttle
You should get the cost difference back between the 24 passenger and the one you ooked
FutureMRS.Benn
Posted:
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Re: Help! WWYD. There was a problem with the shuttle
OMG Suzie!! They need to give you back the difference between the 24 and 34 passenger shuttle. That is only far. Hope they do the right thing!!!
leesah85
Posted:
Member since
Re: Help! WWYD. There was a problem with the shuttle
Posted by FutureMRS.Benn
OMG Suzie!! They need to give you back the difference between the 24 and 34 passenger shuttle. That is only far. Hope they do the right thing!!!
