Hotel block drama
I am having so much drama and stress from this hotel block, and I am thinking about changing blocks all together. The hotel takes no responsibility for the mistakes they made, and blame everything on 'glitches in the system'. Well honestly I really don't want a 'glitch' in the system the day of my wedding.
We have 20 or so rooms that are guaranteed for our wedding, but they wouldn't let us reserve more than 15, which I can understand. But today, 11 months before my wedding, there are no rooms available aside from our 15 guaranteed. I understand its first come first serve, but 11 months before, really? There have also been a lot of 2011 girls saying the hotel was overbooked for their wedding.
But the real kicker was when I tried to book our suite for the night before and wedding night, using our code and everything, and it wasn't working. I called the generic 800 corporate numberto find out why and there was no record of my wedding even in the system, meanwhile we signed the contract over a month ago.
The actual hotel blamed that first on it being too far away, but then when I told them that the person I spoke to told me there was already another wedding in the system, they changed the story to a glitch in the system. 'Definitely not human error' is how they put it. Fine. So now I'm in the system, supposedly, but it only gives me the option to book rooms with 2 double beds. All along we had been figuring on a suite. The sales manager said she can book me a suite, but honestly if the website is saying they are reserved already, I don't trust her.
Another hotel in the area was way too expensive when we started the block process, but when FH and I checked tonight, it has come down a LOT. It is a new hotel so we are thinking they had high aspirations but haven't been selling. We are hoping all goes well when I call them tomorrow. Pleeeease keep your fingers crossed for me!
We have 20 or so rooms that are guaranteed for our wedding, but they wouldn't let us reserve more than 15, which I can understand. But today, 11 months before my wedding, there are no rooms available aside from our 15 guaranteed. I understand its first come first serve, but 11 months before, really? There have also been a lot of 2011 girls saying the hotel was overbooked for their wedding.
But the real kicker was when I tried to book our suite for the night before and wedding night, using our code and everything, and it wasn't working. I called the generic 800 corporate numberto find out why and there was no record of my wedding even in the system, meanwhile we signed the contract over a month ago.
The actual hotel blamed that first on it being too far away, but then when I told them that the person I spoke to told me there was already another wedding in the system, they changed the story to a glitch in the system. 'Definitely not human error' is how they put it. Fine. So now I'm in the system, supposedly, but it only gives me the option to book rooms with 2 double beds. All along we had been figuring on a suite. The sales manager said she can book me a suite, but honestly if the website is saying they are reserved already, I don't trust her.
Another hotel in the area was way too expensive when we started the block process, but when FH and I checked tonight, it has come down a LOT. It is a new hotel so we are thinking they had high aspirations but haven't been selling. We are hoping all goes well when I call them tomorrow. Pleeeease keep your fingers crossed for me!
