Houston we have a problem - UPDATED

chikita315 Posted: Nov 15, 2005 08:18 AM

Houston we have a problem - UPDATED

So, being the pro-active bride that I am, I decided to put together one of my invitation ensambles last night. As I am trying to put the invitation into the inner enveope, I'm forced to stop.

Why do you ask??

THEY DON'T FIT!!!!!!!!!!!!!!!!!!!!!!!!!!!

hmpena Posted: Nov 15, 2005 08:22 AM

Re: Houston we have a problem

Oh no! Contact the company ASAP!

kissy27 Posted: Nov 15, 2005 08:23 AM

Re: Houston we have a problem

OMG, you better get them on the phone ASAP!!!!

L&M2006 Posted: Nov 15, 2005 08:24 AM

Re: Houston we have a problem

OMG that's crazy! It's a good thing you found this out now!

chikita315 Posted: Nov 15, 2005 08:24 AM

Re: Houston we have a problem

I'm on it, I'm waiting to hear back from them today.

Mrs. Powell Posted: Nov 15, 2005 08:25 AM

Re: Houston we have a problem

Do not hesitate to contact them ASAP.

JessicaM. Posted: Nov 15, 2005 09:12 AM

Re: Houston we have a problem

OMG- that's so funny (though I am sure NOT to you! )

where did you get them from? are they returnable or mucho dinero? I am sorry Marlo!

chikita315 Posted: Nov 15, 2005 09:32 AM

Re: Houston we have a problem - UPDATED

Updated:

I just received an e-mail from the owner, and she was very apologetic. Apparently, they are using new envelopes and have had some difficulty cutting the invitations to the correct size. She gave me their FedEx account number to ship the invitations back to them, so they can resolve the issue.

Great costumer service!!!

idovig Posted: Nov 15, 2005 09:56 AM

Re: Houston we have a problem - UPDATED

great hopefully they return it to you in fast service as well.

nicothy Posted: Nov 15, 2005 10:47 AM

Re: Houston we have a problem - UPDATED

thanks great they got back to you, and you can use there fed-ex account send them right away!!!! off your chest now!!!!

cindyandkevin Posted: Nov 15, 2005 10:50 AM

Re: Houston we have a problem - UPDATED

So sorry to hear about this Marlo, but luckily you caught it early and they're doing the right thing.

chikita315 Posted: Nov 15, 2005 11:47 AM

Re: Houston we have a problem - UPDATED

And - they just gave me free place cards.

hmpena Posted: Nov 15, 2005 01:30 PM

Re: Houston we have a problem - UPDATED

Free=GOOD!

Glad that things are resolved!

Goldi1021 Posted: Nov 15, 2005 02:45 PM

Re: Houston we have a problem - UPDATED

Like I always say, if you are reasonable, they will be reasonable. You get more with honey than vinegar. GOOD FOR YOU! A similar sitation happened with me in regard to liners. Now I have 175 extra inner envelopes with no liners in addition to the lined ones. I guess I will use them for tips.