I AM PISSED! I need some help ladies ASAP (about missing necklace)
Hey all
As most of you ladies know I was married July 29, 2007 in NJ at a gorgeous place and the wedding was fabulous although many things went wrong-the usual stuff mostly. However, my necklace also went missing that day. At first I didn't want to make a huge deal out of it but the DH gave it to me last year for Christmas as a pre-anniversary gift and it wasn't cheap but since I never take it off its been fine. But I removed it to put on a pearl one for the wedding and left it in our bridal suite which the managers said we had for the whoel day and which was supposed to be LOCKED. Yet mid reception the maitre D comes down and tells me he's moved our things and I'm like WHAT! It was supposed to be locked or we would have gone up there ourselves and taken it all to the car. But he assured us it was in a safe place. It all ende dup in an unlocked CLOSET.
So Im still trying not to make a fuss. I just want the necklace back. But suppsoedly the maitre D only worked weeknds and they couldn't call him (YEA RIGHT) so I ahd to wait nearly a week. I finalyl call because it was ridiculous and had to call EVERY DAY twice a day until finally the owner whow as suppsoed to return it IMMEDITAELY as he promised me, picks up after keeping me on hold for 1/2 hour.
First, he is downright dismissive and rude even going so far as to say yes he knew I called but he didn't know if I found the necklace or anything so he didn't call me back. WHAT? ON WHAT planet does that make sense?! If I had it in my possession would I have called you 20 times in a day?!!!
Then he OUTRIGHT LIED to me! He said he talked to my husband about letting him see surveillance tapes which was an outright fabrication because when I told hubby, he was like W T F NO ONE spoke to me. Also the small suite HAS NO tapes because you get dressed in there. So Im REALLY disappointed. I mean crap he was just on VH1 weddings so you would think he wouldn't wnat this kidn of negative publicity. Especially because women here have asked me about the place and even after they initially misplaced the necklace I was willing to give them more business. But now? Begrudging me for THEIR mistake forr a few hundred dollars when I was willing to send thousands of dollars their way? They rushed us out of that room that morning and were the last people in and THEY moved our stuf fso they are lible.
I am REALLY unhappy. Mind you I have pictures of where the necklace was thanks to the photographer and the original bill and he is stll tryign to jerk us around despite them being the last people in there. Not even trying to hide the fact he knows its their mistake. I said I would file a police report and he's like 'No you can't.' OH YES I CAN! He said he'd do it and submit it to his insurance I'm like yea right. Just like he called me back. I know it will get 'lost' in paperwork but I don't know whether to try that and then go to small claims court or what.
I don't know how to handle this ladies aside from warning everyone that their place is gorgeous but that their customer service SUX. If there are any lawyers out there lol I need you! Suggestions please.
TIA.
As most of you ladies know I was married July 29, 2007 in NJ at a gorgeous place and the wedding was fabulous although many things went wrong-the usual stuff mostly. However, my necklace also went missing that day. At first I didn't want to make a huge deal out of it but the DH gave it to me last year for Christmas as a pre-anniversary gift and it wasn't cheap but since I never take it off its been fine. But I removed it to put on a pearl one for the wedding and left it in our bridal suite which the managers said we had for the whoel day and which was supposed to be LOCKED. Yet mid reception the maitre D comes down and tells me he's moved our things and I'm like WHAT! It was supposed to be locked or we would have gone up there ourselves and taken it all to the car. But he assured us it was in a safe place. It all ende dup in an unlocked CLOSET.
So Im still trying not to make a fuss. I just want the necklace back. But suppsoedly the maitre D only worked weeknds and they couldn't call him (YEA RIGHT) so I ahd to wait nearly a week. I finalyl call because it was ridiculous and had to call EVERY DAY twice a day until finally the owner whow as suppsoed to return it IMMEDITAELY as he promised me, picks up after keeping me on hold for 1/2 hour.
First, he is downright dismissive and rude even going so far as to say yes he knew I called but he didn't know if I found the necklace or anything so he didn't call me back. WHAT? ON WHAT planet does that make sense?! If I had it in my possession would I have called you 20 times in a day?!!!
Then he OUTRIGHT LIED to me! He said he talked to my husband about letting him see surveillance tapes which was an outright fabrication because when I told hubby, he was like W T F NO ONE spoke to me. Also the small suite HAS NO tapes because you get dressed in there. So Im REALLY disappointed. I mean crap he was just on VH1 weddings so you would think he wouldn't wnat this kidn of negative publicity. Especially because women here have asked me about the place and even after they initially misplaced the necklace I was willing to give them more business. But now? Begrudging me for THEIR mistake forr a few hundred dollars when I was willing to send thousands of dollars their way? They rushed us out of that room that morning and were the last people in and THEY moved our stuf fso they are lible.
I am REALLY unhappy. Mind you I have pictures of where the necklace was thanks to the photographer and the original bill and he is stll tryign to jerk us around despite them being the last people in there. Not even trying to hide the fact he knows its their mistake. I said I would file a police report and he's like 'No you can't.' OH YES I CAN! He said he'd do it and submit it to his insurance I'm like yea right. Just like he called me back. I know it will get 'lost' in paperwork but I don't know whether to try that and then go to small claims court or what.
I don't know how to handle this ladies aside from warning everyone that their place is gorgeous but that their customer service SUX. If there are any lawyers out there lol I need you! Suggestions please.
TIA.
