We bought a Berkline Recliner Sofa and Loveseat at Levitz a few months ago. it had a year warranty. When I was cleaning I noticed that the whole wood frame of the couch is broken and the bolts on the recliner part of the loveseat came out.
I call Customer Service, they send a tech to look at it, he tells us, no problem there is a defect and they will replace both pieces. Yesterday I get a letter saying they will not fix or replace because the wrote on his report that is was cusotmer abuse ..WTF????
I just called them again and they will send ANOTHER tech to review the problem. I can't believe they are broken after only 5 months
Betty
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Re: I am so Angry (long)
We have the Berkline couches too (in leather so I don't know if they are excactly the same) We got them at the Home showroom (I think that was the name -on 110) Anyway, I'm pretty sure the Berlines have a lifetime warrenty (not on abuse though) What the he!! does the guy think you did to abuse them where the FRAME would break in 5 MONTHS????? If they don't help you, go straight to Berkline!
MichelleW
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Re: I am so Angry (long)
Betty
The thing is that NOBODY uses the couch..and for the tech to tell us that it was a defect in the wood and then write something totally different in his report pi$$ed me off
JennRenee
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Re: I am so Angry (long)
Oh I don't blame you!!!
Can you complain to the repair guy's supervisor??
ILT1221
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Re: I am so Angry (long)
That's terrible. I think a few people on here have had a problem with Levitz.
I hope it all works out.
KarenK122
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Re: I am so Angry (long)
Keep fighting with levitz. Did you buy the extended warrenty? I had a couch that the whole frame basically broke and after a few techs coming over they basically gave up and gave me a brand new couch set. Including the loveseat because then the colors wouldn't match.
They are a pain in the butt to deal with but they eventually come through.
Good luck!!
Shamee
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Re: I am so Angry (long)
That totally sucks Michelle!!
Levitz sucks major balls!! I had problems with their C/S too. I would go directly to the manufacturer too if you get no satisfaction from them. What POS's!!
Samanthas Mom
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Re: I am so Angry (long)
customer abuse???? what do they think you do jump up and down and cut it w/ knives?? what idiots! keep complaining to upper mgmt
MarcellaBella
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Posted by tammyjill
customer abuse???? what do they think you do jump up and down and cut it w/ knives?? what idiots! keep complaining to upper mgmt
OH!! I totally didn't understand this thread.. I thought that the tech said that you abused him! LMAO! people are ridiculous!
MichelleW
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Re: I am so Angry (long)
Marcella,
After he told us to our face that is was a defect and would be replaced and then wrote something different on the report Steve wanted to abuse him..lol.
MarcellaBella
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Re: I am so Angry (long)
Posted by MichelleW
Marcella,
After he told us to our face that is was a defect and would be replaced and then wrote something different on the report Steve wanted to abuse him..lol.
what an A$$HOLE!!! geeze louise. so sorry about that babe.. If it makes you feel any better, I always have drama with customer service on ANYTHING..things are never easy for me.. =(
