I am SO DISGUSTED (long..)

glittergal2811 Posted: May 15, 2003 09:08 AM

I am SO DISGUSTED (long..)

I am upset and disgusted with an experience that has now been ongoing for months. In Jan, when I was looking at halls, I saw couple of them with my family and of course my FI. ONE hall were in my opinion very snotty from the start and where I was completely UN impressed with anyway offered a really good deal to us if we booked that day. I said no, but they said you can leave a refundable deposit. I still said NO. My DAD, however, who is paying for the hal, said he would leave a deposit just to hold the date. I told him NO but he insisted. Clearly in the contract, it said REFUNDABLE DEPOSIT. Well, obviously I found the Riviera which I fell in love with and booked there. I go to get back the deposit and they tell me I need to go in person. Okay, so I go there and they tell me I have to write a letter stating the reasonwhich is RIDICULOUS it's none of their business but I did it anyway. They said 6-8 weeks. This was in JAN. When time I gave it an extra 2 weeks and nothing. So I called, my mom and dad called, and my FI called-we kept getting voicemails. And NO ONE called us back so I insisted that I talked to someone nd they put me on with some banquet manager who sais they are having problems in the accounting dept. OH PLEASE. I said him this is absurd and I wanted the $ NOW it's been FOUR MONTHS. I told him no one is calling us back and he had the NERVE to ask if my father called him up and called him an F@*$ A-hole!!! Because he thought it was! I almost fell off my chair!!! HOW DARE HE? And after the fact of them pulling all this bull they say that!! I flipped out and demanded to speak to his boss and he put her on. She said oh I will see to it it's in the mail. Waited TWO WEEKS-nothing. I call backand she says :oh you again' Are you kidding me? I told her I was filing with small claims and BBB-'oh please go ahead' she said-I AM SO DISGUSTED at this place's unprofessionalism and attitude it makes me sick. By the way, it's the HUNTINGTON TOWN HOUSE and I spoke to the owner of the joint. Whatever you ladies do, Don't leave a deposit with these people!

MarcellaBella Posted: May 15, 2003 09:10 AM

Re: I am SO DISGUSTED (long..)

I'm so sorry to hear about that hun.I've heard so many bad things about the HTH..

Did you get your money back? I'm actually friends with one of the owner's daughters.. I can give you her name?

NovemberSue Posted: May 15, 2003 09:11 AM

Re: I am SO DISGUSTED (long..)

Wow,I heard some people say the same thing about them.We almost booked with them too but we changed our minds.Our hold deposit was on our credit card so he refunded us right back.

jennbaby Posted: May 15, 2003 09:12 AM

Re: I am SO DISGUSTED (long..)

I'd be besides myself if this had happened to me?

Huntington Town House no less?

JERKS!!!

glittergal2811 Posted: May 15, 2003 09:12 AM

Re: I am SO DISGUSTED (long..)

And I still did not get the $ back. If youcould FM her name, that'd be wonderful.

Paiz Posted: May 15, 2003 09:19 AM

Re: I am SO DISGUSTED (long..)

That is totally unacceptable! How dare they!!!

kelly6273 Posted: May 15, 2003 09:26 AM

Re: I am SO DISGUSTED (long..)

The nerve!!!

Keep fighting...don't give up. My girlfriend went through this with The Roslyn Country Club...which went bankrupt in January. She called the Problem Solvers (I think it's channel 7) and they went after them and got her her money back. You should give it a shot...these place don't like to be trashed on TV.

HappyEverAfter Posted: May 15, 2003 09:33 AM

Re: I am SO DISGUSTED (long..)

Glitter, I could have written your post, when we were looking at halls my dad put money on a date at the Huntington Townhouse (one of the first halls we saw). Once we looked around and saw other quality, we booked at Larkfield Manor and asked for our (refundable) deposit back. I had to fight with them forever, and finally threatened to call the BBB and they gave my parents the $$ back. Keep pestering them, that is the only way to get it back, I must have called this woman every day for a month. That place is SO shady

fallwed03 Posted: May 15, 2003 09:41 AM

Re: I am SO DISGUSTED (long..)

Almost the SAME thing happened to me with those people..After 2 months my FH finally got involved and told the manager he was coming down in person to handle this...The credit card was refunded the next day..The nerve of those people...they are straight up liars.

fallwed03 Posted: May 15, 2003 09:42 AM

Re: I am SO DISGUSTED (long..)

Oh and another thing...we told them not to give our phone number out to their vendors....well I get calls everyday by people - One photographer actually had the nerve to call me at 9 PM on Sunday ...I just hung up on him.

OctBride03 Posted: May 15, 2003 09:48 AM

Re: I am SO DISGUSTED (long..)

Sorry you are going through this! I hope you get your money back.... SOON!

OctBride05 Posted: May 15, 2003 09:50 AM

Re: I am SO DISGUSTED (long..)

i was thinking of going to check out huntington town house, not anymore. thanks for the info

CherylBooch Posted: May 15, 2003 09:57 AM

Re: I am SO DISGUSTED (long..)

DEFINITELY call a news 'problem solvers'!!!!
Those reporters are great- they def. know how to tarnish someone's name-- and the HTH completely deserves it for doing this to you and your family! Keep us updated as to what happens!

karen32 Posted: May 15, 2003 10:06 AM

Re: I am SO DISGUSTED (long..)

so sorry to hear you are going through that!! i also have heard nothing but bad things about the HTH.

stay strong - definitely get one of the news channels involved, or go to small claims court.

good luck!!!!

littlecat Posted: May 15, 2003 10:10 AM

Re: I am SO DISGUSTED (long..)

Was this the Huntington Town House - because they gave us an amazing price also and said that they would hold the date and price for $50. So we said fine and gave it to them. We ended up not booking and went to get the refund (which said REFUNDABLE on the contract) and the girl at the front desk called down to the BM and said that we had to go through the accounting dept. He said no way it was only $50 and you must have a petty cash box here and I will not leave until I get it back. To make a long story short they canceled the contract and gave us the $50 back that night. Sorry that I am mentioning the name of the place but they were so rude I don't care and I don't want this to happen to anyone else.

So just go in a demand a refund right then and there. How much did you leave? Go at a time when you think they will have a lot of people waiting to see BM's!!!

littlecat Posted: May 15, 2003 10:12 AM

Re: I am SO DISGUSTED (long..)

Sorry I didn't see HTH at the end. Go back and say you are not leaving without a refund!!!!! They will give it to you!

Olgaki Posted: May 15, 2003 10:15 AM

Re: I am SO DISGUSTED (long..)

ohmigosh! How are halls like this!!!?? Why would halls risk their reputation over a couple of dollars??!! I would definetley report them and then keep complaining!!! If that doesn't work, get someone else involved!!!! My friend had something similar happen, and her best friend was an attorney and had the attorney call and send a letter on the company letterhead threatening to sue. That did the trick