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I can't believe they are screwing around with my dress! (Long and Angry and probably incohearent)

Original post by taraalissa

I ordereed my dress in December. It is now July. I was told that the dress would be in in June. It's not. I have been calling every week and they keep saying that it won't be in until the end of the week. The end of the week comes, they say next week. Basically I am getting screwed. I called again today and they said next week after they promised that it would be in yesterday. My mother and grandmother are flying in from Florida for my fitting, and I will have no dress to fit! So they called me back and, they gave me some bull**** story about how the dress came in with the wrong skirt and they had to send it back. I flipped out! I have had it! I said that they should have gotten it a month ago and then if something was wrong there would have been time to fix it. She said its made overseas, so it takes time to get it, and I said she is bull****ing me. I worked at Kelinfeld and I know how long it takes to get a dress. Even a Reem Acra could be made in less time that its taking to get mine. She said I don't know what I am talking about, and it doesn't matter because way they had to send it back. I said (sarcastically) where? overseas? and she said no. Don't worry about it, it will be here. And I said, I am worried, its my wedding dress and you people are treating it like a pair of jeans. So she said are you calling me a liar? I said I don't give a **** what or who you are, I want my ****ing dress. (Sorry to be so graphic, but I am a brooklyn girl) I asked for the owner and she said she was at the doctor, I said for to have her call me when she got back and she said 'she won't be back untill tommorow, so call then', and hung up! I called her back and told her that that was the wrong thing to do, because now I am super pissed off. She said 'oh, why don't you just calm down'. I said ' who the **** do you think your talking too? I am a customer, this is my wedding dress!' She said hold on, and never came back to the phone. Do you belive this? So then I called my mother and told her to call AMEX and cancel the charge. My mother said she wants to call them and talk to the dress store, but I feel like I don't even want it anymore. It had to be taken apart already, plus I have put a curse on everyone who works at the god awful store, and I am not sure what I will do when I walk in there. Meanwhile, FH does the website for Kleinfeld, and is calling the owners and he said that if my dress is not there on Tuesday, we will go to Kleinfeld and rush-order me a new one. So, after a solid month of picking out a dress, I may have to order a new one 3 months before my wedding. The people at that store are so lucky that FH has the car today, or I would have been there in 10 minutes and I swear to god they would have had to call the police. And when I see that Doris person, oh my god! she had better hope that my mother is able to keep me from hurting her!

By the way- The store is the Brooklyn Bridal Outlet. That is what I get from buying from a store with that name. It's not even like my dress is cheap- its actually the most expensive one in the store. It wasn't about the money either. I just happened to really like it even after being at every other store in the tri-state area.

P.S. for those of you wondering, I didn't get the job at Kleinfeld until after I ordered my dress. That's the kind of irony that goes on in my life.
azjenn Posted:

Re: I can't believe they are screwing around with my dress! (Long and Angry and probably incohearent)

Taraalissa did you finally get your dress?

taraalissa Posted:

Re: I can't believe they are screwing around with my dress! (Long and Angry and probably incohearent)

Thanks for thinking of me girls! The dress is in. I will be seeing for the first time tomorrow after I pick up my mother from the airport (she coming in from Florida- for my shower i'm sure ). When I spoke to the owner about what happened, she was polite, but not apologetic. I explained to her that she was not leaving her business in the hands of competant professional people, and she did not agree with me. I started to get worked up again and then decided it was not worth it. As long as when I get there tomorrow the dress is really there and it looks to be in good shape, I cannot stress anymore. No matter what happens tomorrow, I can't stress enough to all of you to spread the word to every women of marrying age that you know to stear clear of Brooklyn Bridal Outlet
Samanthas Mom Posted:

Re: I can't believe they are screwing around with my dress! (Long and Angry and probably incohearent)

so sorry to hear that
I almost cried when they ordered the right veil but wrong length and I had other mishaps like.... second fitting and pins in my dress!!!! like nothing was done
where in brooklyn are you from
I used to live in canarsie and got my dress there but glad to be out!!
taraalissa Posted:

tammyjill

I live in Sheepshead Bay. Did I misunderstand you, or did you also get your dress at the brooklyn bridal outlet?

Samanthas Mom Posted:

Re: tammyjill

hi Tara
no. I got it at lestans but got aggravated at my second fitting. for the most part I had no trouble w/ them. I just said that I got my dress in brooklyn

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