I had such a bad experience-- Sorry so Long

About two weeks ago I went to ta hotel that a lot of girls recommended. The women at the desk said since I didn't make an appointment there was nothing she could help me with. I had driven 35 minutes to get there so I was a little angry but kind of understood.

I emailed the lady all of you told me to. We went back and forth and YESTERDAY she told me that today at 2pm would be great. I changed my work schedule and I was so excited.

Today we made the 35 minute drive. When we got there the girl from the first time was there. I asked for the women I was to meet with and they said she just went to lunch. I was 15 minutes early. The women said here is a key you can go look if you want. No one took me to the room or explained anything about it. I went back to the front desk and they then told me I could wait for her. We waited 10 more minutes and the women said we just talked to her and she will be back in about 30 minutes. I was so angry!!! I told the girls to have the women call me.

When I left for work at 4:30 I still had no call. I emailed the women I was supposed to meet with and about 2 hours later she called FH. She said she was sorry. She never takes lunch. But now I am so unsure if I should book with them. I have had two bad experiences. I feel like I am the only one!

What are everyones thoughts? Should I book or find somewhere else?

TO me I would be nervous. I think customer service is so important and it would put a bad taste in my mouth. Honestly things come up and people have to reschedual but would make me a little uneasy that it happened twice.

But that's just me I am a worry wart, I say go with your gut feeling...

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Posted by dierdraday

TO me I would be nervous. I think customer service is so important and it would put a bad taste in my mouth. Honestly things come up and people have to reschedual but would make me a little uneasy that it happened twice.

But that's just me I am a worry wart, I say go with your gut feeling...

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My gut says no but my sense of cost control says yes. UGH

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Posted by dierdraday

TO me I would be nervous. I think customer service is so important and it would put a bad taste in my mouth. Honestly things come up and people have to reschedual but would make me a little uneasy that it happened twice.

But that's just me I am a worry wart, I say go with your gut feeling...

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I totally agree with this. You gave them two chances already. I would go somewhere else.

that stinks! i don't know which hotel your talking about - but i would prob say no if i had that experience!!! JMO

I would pass on them

I think I know which place you are talking about I booked with them..went in the evening when she said rooms would be available to look at. Went to the desk and I think the guy was from maintenance showed us around but I already had the prices and general info.

I booked them..to me it is a room I have a contract and you can book your room up to a month before.

JMO

i def wouldn't book there

sorry you're getting such a runaround!