They delivered our furniture on 12/16~just in time for the holidays!!!! DAMAGED!!!!! We have a 14 person dining room table covered in plastic and a china cabinet~covered in plastic sitting in my house, and it will be there until February 1 unusable!!! We had to have the holidays at my mothers...our first CHristmas in teh house and we couldn't even entertain.
Now they make us take a second day off to deliver our couch...Brian takes a sick day to wait for it. DUMB ***** people at Levitz don't know how to add merchandise so they make a new order and put the wrong delivery address!!!!!!!! My furniture is on a truck to College Point. THEY WILL NOT BRING IT TO US!!!!!!! WE WASTED ANOTHER DAY! AND WE NEED TO TAKE ANOTHER ONE FOR THE FURNITURE FOR FEBRUARY 1!!! I am ready to cry. I never had any problems with the Middle Village store, but there seems to be issues with every delivery from Westbury.
Valentinegirl
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Re: I HATE LEVITZ!!!!!
Sorry to hear that. We has to wait 3 months for our couch that was 'in stock' when we bought it! I was so mad. Levitz s u c ks!!!!!
Yes they do!!!! Now they will bring it on Saturday.... They gave us a $200 merchandise credit, it'll go towards a rug. That helps but Brian is livid...
I know, my couch was on back order too!!!
LisaW
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Re: I HATE LEVITZ!!!!!
It all comes from the same warehouse, so if it comes damaged it has nothing to do with the store.
But, it sounds like maybe your salesperson put in the wrong zip code or something?
Just curious, were your couch and dining room coming from different warehouses? Lacquer usually comes from a different warehouse. Merchandise usually can be added on to a sale unless its from a different warehouse, that's why I ask.
Good luck with everything, glad tjey gave you a merchandise certificate!
It was all wood, not laquer. Our salesperson was out and they were so focused on 'splitting the comission' with her, that they totally screwed up the contract and had to generate a new sales contract instead of adding on the item to existing order. They sent this to my FIL's old address instead of our house~he moved in with us...
StepherG
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Re: I HATE LEVITZ!!!!!
I hate Levitz and refuse to ever purchase anything there again! I had the worst experience with them on my couch delivery (took 2 extra months because they sent the weong pieces for our sectional) - The customer service stinks! I feel for you!
charon54
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Re: I HATE LEVITZ!!!!!
I have come to the conclusion that every furniture company stinks. I have had problems with Levitz too. For my dining room set, I used Furniture Land South, which I heard on here was excellent. I ordered my furniture in August. I have had 2 china decks delivered damaged (and not a little nick, the doors don't close!) and am now waiting for the 3rd. It doesn't matter where you order from, every company has problems.
It was all wood, not laquer. Our salesperson was out and they were so focused on 'splitting the comission' with her, that they totally screwed up the contract and had to generate a new sales contract instead of adding on the item to existing order. They sent this to my FIL's old address instead of our house~he moved in with us...
Oh, you purchased at a different time. Yeah, then they HAVE to put in on a separate order. Something to do with accounting...
BUt we added four different rooms on and it all reflected the same info? Only the last four letters of the sales order changed, they were still all conected. This was way off. Our salesperson was a doll though. It was the girls at the counter.
BUt we added four different rooms on and it all reflected the same info? Only the last four letters of the sales order changed, they were still all conected. This was way off. Our salesperson was a doll though. It was the girls at the counter.
The first part of the sales order # is the date, then the store code, and then a '0'....they last 3 letters change...
YOur account gets brought up by your phone number...
So, for example, if you move and have the same phone #, your acct *might* bring up 2 addresses. Or, your new phone # may bring up someone elses old address...
Still, they mucked up!!!
palebride
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Re: I HATE LEVITZ!!!!!
My in-laws just got a couch from them that was supposed to be delivered around Thanksgiving.....
They finally had all of the pieces for Christmas Day!
They also ordered a few lamps and tables, which the delivery people simply left in the boxes on the floor, and did not put together, as they were supposed to.
They were very displeased with the service also!
janwinterbridejoy
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Re: I HATE LEVITZ!!!!!
my mom ordered her bedroom set from levitz and they also just put the boxes in the house and left without putting it together. she had to call the store and get someone to come out and put it together.
Thanks... I give up. We could have made it faster than it took to get delivered!
SeptWed
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Re: I HATE LEVITZ!!!!!
I feel your pain. I ordered a dining room set suppose to be here on Oct 22nd. I kid you not and i slowly have gotten emails saying due 11/15 11/30 12/15 1/7 and 1/20. I went into a rage on the phone today with them. The last time i called the woman told me first that she could not contact the factory and that it was their fault. Finally after i rant and rave she calls them up and is like oh everything is ready except your two end chairs. I was like are you kidding me??? Send me everything else and the Chairs later. Well this week still no delievry date set, when i call them today the woman is like nothing is ready yet!!
I demanded to speak to a manager and she stated that they now guarentee it will be in my house by 1/30. I told her i am so fed up with the lieing and the blame the factory lines that i will cancel my order and report them to the BBB.
I've so had it. We have all this nice china and crystal that has been sitting in my basement for over 6 months now!
