I hate Macy's and their terrible customer service!!!

Ok, I rarely vent so this must be bad!! LOL

I have always hated Macy's customer service but this last experience has me on FIRE!!! (don't even get me started on their in-store customer service issues)

Long story short I was late on my last mth's credit card payment- this was my first and b/c the bill was under some papers, plus I was away on vacation, I didn't see it til it was past the due date. So of course I get the $25 late charge, which infuriates me since it was my first, PLUS they charge me such a high APR to boot.

So I called and spoke with a rep who offered me a 'partial courtesy; of $10 off the charge, AFTER ASKING ME WHY I WAS LATE WITH A PAYMENT!!! W T F? I know I was late but c'mon, that is totally obnoxious to ask.

I asked to speak with a supervisor who reiterated the courtesy policy, and then asked me again why I was late. I replied that I can't believe that's even being asked but that I was on vacation - do you want to know what he asks me then?! IF IT WAS BUSINESS OR PLEASURE!!!!!!!!!!!!!

OMG I wanted to choke the man through the phone. I said I could not believe that was even being asked and how totally inappropriate this was. Meanwhile, my charge was 7 days late and a whopping $80! Wow - call the creditors for that balance - I'm going to have to go on a payment plan to pay that one back! LOL

So in the end, they took off the charge which was nice of them to do, but I am still FLOORED by those questions - who are they to talk to any customer like that, without a history of problems or a HUGE balance owed?! Whatever - I'm not using this card again!!!

Thanks for letting me vent - I feel better already

OMG! They are VERY nervy!!!!!

Thanks Jenn - at least I'm not the only one who thinks so...but then again, 30+ views on this and 1 reply?! Hmmmm, maybe we ARE the one ones

Olgaki - those Capital One commercials are enough to make anyone scream 'What's in your wallet?!'

Olga, Capital One S U C K S! A few months ago we had to complain to BBB about them! They are just the nastiest, people outhere! their customer service people are rude beyond believe! But BBB showed them! Hee heee

Macy's CS is awfull too! Don't you just love it when you come to the store and they just ignore you!

Teri...I had the same issue with Macys!!!

I had a bill of $1.50 (I guess for whatever reason I didn't right out the full amount or it was finance charge...whatever) and I totally forgot about it...it was $150...and they charged me $25.00!!!

I could have screamed...I did get them to take it off...but they also asked me why I forgot....its was $1.50 thats why I forgot!!

i HATE Macy's

You should cut up your store card and only use a MC or Visa or American Express there. I wouldnt give them anymore business!!

Erica - that's even worse than my story!

Lisa - good idea! I'm definitely not using the card again, but may keep the acct open just in case I want to go on a wild shopping spree sometime

I went to the store, and I dealt with the stupidest moron there. I bought a carollee necklace and wanted to get the earrings to match. So first off I had to go to another counter to get a girl, who then sends me to another counter. So the moron comes over, and I said I want to get a set of earrings to match this necklace. she says, well I don't know what kind of necklace that is, which it had the tags on. So i show here that it is a carolee necklace, and then she looks at the earrings there and is like i don't see anything that matches. She also looked for 2 seconds. So I ask her if she can find out what earrings match, and she looks at me like I have 46 heads, and is like I work in silver. SO I then ask her, well is there a carolee catalog, or do the numbers somehow match from one piece, and she was no help. WHy is someone not at the counter that has a clue!!!!
That store annoys the cr ap out of me!

Erica...I would have gone in to the store and paid my $1.50 in pennies!!!! then closed my account!!