i need your help(vent)....we are so upset...(sorry its long!)
we went to our hall on thursday night (haven't been on here until today to post about this!) for what we though was a tasting....well, we met with someone new again....this is the third person we have dealt with there and again, it seems they had lost some of our file..notes from our previous meeting have 'disappeared'.....
some may remember that our first meeting w/ a bridal consultant there back in decemebr was huge failure when[after i called and specifically spoke to her about not bringing up any mother of the groom stuff b/c fh's mom had literally just passed away] the first thing she basically asked us was what kind of flowers the mother of the groom wanted....so, back then, we called the next day, fh wanted to get out of there since he was upset again since its a delicate subject and spoke to the owner, telling him how unsatisfied we were, etc. - he had the girl call us back to apologize (fakest one ever i might add!) and also tell us we could have a free option....i told her i would get back to her about which we want after i talked with fh sicne it wasn't my decision to make alone and she said to just keep it in mind and when we came in to 'plan' wedding day we could decide.....
well, back to thursday....they had us down for the wrong itme in the book so it owund up we were 'late' by 15 mins in their calendar and 15 min ealry in ours.....then, there were no records we had ever come in except to pay our deposits monthy - so no free option - now, we were also supposed to meet with a specific guy that fh's cousin knew from her law practice and he was going to 'take care of us' since she knew the problems we were having...well, turns out he was off the day we went (even though they never told us that when we made the apt). the woman who 'helped' (i use the term lightly) treated us as if we were dumb....we asked at the end if we ever get to taste the food there..we have been to 2 vendor nights there but b/c we get home a little later always miss the first half hr and there is never food left....do you know what she said - she told us it was impossible for the place ot serve all the couples food, that they exist on a good reputation and they do not give tastings....so we have not even had a cracker from a place we will pay thousands.......ergh...
then she started to go over our contract - now, i should add that we no longer have our original menu - we burried it w/ fh's mom so a part of our wedding could be with her....and so getting it is no longer an option (how were we supposed to know we would need it still??) - a bunch of stuff which was included was no longer and the pre-cocktail room we had arranged for, was now a cash bar...we gawked at that - can oyu imagine?? no way so she finally gave in and gave us that while telling us that since she knows of the two others who had helped us at the hall [but had since left/been fired] she was SURE we weren't lying when we told her we thought it was included...so she would give it to us....
everything was a hassle and we feel it shouldn't be...it got to the point we just wantred ot go home - now the thing is i am sure that day will be nice but i feel the service to us is HORRIBLE! has anyone else had this bad an experience with their halls? i mean, i would never recommend them to anyone now...this is getting ridiculous....
i am not a bride-zilla (at least friends and family agree!) and both fh and i are not complainers but [even though this is long] i am shortening it to the nut shell version of our 'luck' with them....the ironic part is, is that fh and i are the type of people who would pick at food we hate a restaurant rather than send it back, so please don't think we are in it to complain - i just want a nice day with a hall i think cares about us and gives us some level of service. we have not been very vocal with the hall and a friend of mine suggested this is why they continuously push us over....
i should cut myself off her since i am getting too long - we called friday to talk to gen manager and were told he understands we might not be happy but he is busy so please call him back monday. in the meantime we have made a list of what is wrong - we are not looking for free services or anything more than piece of mind now....but i have ot admit we are just kinda crushed - we booked our hall b/c we loved it - and still do - we jsut can't understand how the service can be so bad....
i am sure there are other brides on here who have used/are using the same hall and i don't mean to disrepect it or anything - but we are just upset and out of ideas - we are tired of each new person who is 'going to take care of us' just screwing us more.....
sorry this is so long again, but plase help!!
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some may remember that our first meeting w/ a bridal consultant there back in decemebr was huge failure when[after i called and specifically spoke to her about not bringing up any mother of the groom stuff b/c fh's mom had literally just passed away] the first thing she basically asked us was what kind of flowers the mother of the groom wanted....so, back then, we called the next day, fh wanted to get out of there since he was upset again since its a delicate subject and spoke to the owner, telling him how unsatisfied we were, etc. - he had the girl call us back to apologize (fakest one ever i might add!) and also tell us we could have a free option....i told her i would get back to her about which we want after i talked with fh sicne it wasn't my decision to make alone and she said to just keep it in mind and when we came in to 'plan' wedding day we could decide.....
well, back to thursday....they had us down for the wrong itme in the book so it owund up we were 'late' by 15 mins in their calendar and 15 min ealry in ours.....then, there were no records we had ever come in except to pay our deposits monthy - so no free option - now, we were also supposed to meet with a specific guy that fh's cousin knew from her law practice and he was going to 'take care of us' since she knew the problems we were having...well, turns out he was off the day we went (even though they never told us that when we made the apt). the woman who 'helped' (i use the term lightly) treated us as if we were dumb....we asked at the end if we ever get to taste the food there..we have been to 2 vendor nights there but b/c we get home a little later always miss the first half hr and there is never food left....do you know what she said - she told us it was impossible for the place ot serve all the couples food, that they exist on a good reputation and they do not give tastings....so we have not even had a cracker from a place we will pay thousands.......ergh...
then she started to go over our contract - now, i should add that we no longer have our original menu - we burried it w/ fh's mom so a part of our wedding could be with her....and so getting it is no longer an option (how were we supposed to know we would need it still??) - a bunch of stuff which was included was no longer and the pre-cocktail room we had arranged for, was now a cash bar...we gawked at that - can oyu imagine?? no way so she finally gave in and gave us that while telling us that since she knows of the two others who had helped us at the hall [but had since left/been fired] she was SURE we weren't lying when we told her we thought it was included...so she would give it to us....
everything was a hassle and we feel it shouldn't be...it got to the point we just wantred ot go home - now the thing is i am sure that day will be nice but i feel the service to us is HORRIBLE! has anyone else had this bad an experience with their halls? i mean, i would never recommend them to anyone now...this is getting ridiculous....
i am not a bride-zilla (at least friends and family agree!) and both fh and i are not complainers but [even though this is long] i am shortening it to the nut shell version of our 'luck' with them....the ironic part is, is that fh and i are the type of people who would pick at food we hate a restaurant rather than send it back, so please don't think we are in it to complain - i just want a nice day with a hall i think cares about us and gives us some level of service. we have not been very vocal with the hall and a friend of mine suggested this is why they continuously push us over....
i should cut myself off her since i am getting too long - we called friday to talk to gen manager and were told he understands we might not be happy but he is busy so please call him back monday. in the meantime we have made a list of what is wrong - we are not looking for free services or anything more than piece of mind now....but i have ot admit we are just kinda crushed - we booked our hall b/c we loved it - and still do - we jsut can't understand how the service can be so bad....
i am sure there are other brides on here who have used/are using the same hall and i don't mean to disrepect it or anything - but we are just upset and out of ideas - we are tired of each new person who is 'going to take care of us' just screwing us more.....
sorry this is so long again, but plase help!!
