Invitation problems, now what?
Reader’s Digest Version:
I have a question about contesting a charge for my invitations which were delivered with an assortment of problems. My credit card company wants to know the approximate value of the problem, as in a percentage of the total cost. Does anyone know how to figure that out? Or had any experience contesting a charge from a vendor?
The Full Story:
I selected a vendor to do my invitations based on a sample I had seen in her brochure. When I met with her I fell in love with the invitation she was going to make for me, and found her to be warm, charismatic and easy to work with. However, as we went along, there began to be hints that she was perhaps a tad, well… flakey. She would cancel appointments an hour ahead of time, forget to bring samples when we would meet, assorted other delays, etc. But I figured I wanted to cut her some slack, especially since I am a bit scattered myself. In the end the invitations were mailed out with the following problems:
1- The return address on the mailing envelop was wrong on every single invitations, meaning I may not know if some of the invitations couldn’t be delivered. (Luckily, the envelopes for the reply cards were correct, so I can get the responses.)
2- The reply card was supposed to include an option to reply online. Despite replying to my email indicating this change, the information never made it onto any of the cards.
3- The invitations are postmarked a day after they date she promised was the absolute latest they would go out.
4- The invitations contained small shells on the front half of which arrived shattered. (This I realize is a risk I took by mailing the shells, however, no real attempt to protect them was made, though it seems a small foam ring, or piece of padding would have helped.)
In the end… not the end of the world, but not the statement I had hoped (and paid) for. For what it is worth, the woman did apologize, and the mistakes were certainly not malicious. I feel badly that it worked out the way it did, but I also want a resolution that is as fair as possible. I would appreciate any feedback anyone is able to offer. Also, I would be glad to let you know who I used; I just don’t want to publically “bash” her in the forum. Thank you for the help, as well as the opportunity to vent.
I have a question about contesting a charge for my invitations which were delivered with an assortment of problems. My credit card company wants to know the approximate value of the problem, as in a percentage of the total cost. Does anyone know how to figure that out? Or had any experience contesting a charge from a vendor?
The Full Story:
I selected a vendor to do my invitations based on a sample I had seen in her brochure. When I met with her I fell in love with the invitation she was going to make for me, and found her to be warm, charismatic and easy to work with. However, as we went along, there began to be hints that she was perhaps a tad, well… flakey. She would cancel appointments an hour ahead of time, forget to bring samples when we would meet, assorted other delays, etc. But I figured I wanted to cut her some slack, especially since I am a bit scattered myself. In the end the invitations were mailed out with the following problems:
1- The return address on the mailing envelop was wrong on every single invitations, meaning I may not know if some of the invitations couldn’t be delivered. (Luckily, the envelopes for the reply cards were correct, so I can get the responses.)
2- The reply card was supposed to include an option to reply online. Despite replying to my email indicating this change, the information never made it onto any of the cards.
3- The invitations are postmarked a day after they date she promised was the absolute latest they would go out.
4- The invitations contained small shells on the front half of which arrived shattered. (This I realize is a risk I took by mailing the shells, however, no real attempt to protect them was made, though it seems a small foam ring, or piece of padding would have helped.)
In the end… not the end of the world, but not the statement I had hoped (and paid) for. For what it is worth, the woman did apologize, and the mistakes were certainly not malicious. I feel badly that it worked out the way it did, but I also want a resolution that is as fair as possible. I would appreciate any feedback anyone is able to offer. Also, I would be glad to let you know who I used; I just don’t want to publically “bash” her in the forum. Thank you for the help, as well as the opportunity to vent.
