Has anyone ordered furniture from the JCPenney catalog. If so, can you tell me about your experience. TIA
btrflygrl
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Re: JCpenney
I saw mine in the store and I love it. Great customer service
steph4777
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Re: JCpenney
We ordered our son's nursery furniture from the catalog and had a great experience. The furniture was ready for delivery before the date they initially gave us. They call to schedule delivery like most furniture stores for big items that are not shipped via UPS.
Jan05Bride
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Re: JCpenney
I got my kitchen table through the catalog (The Lexington dinette set). It was backorderd for quite a while and we ended up having to cancel the order and reorder it in order to receive shipment. It was weird. Once we received it we couldn't expand the table so we called and they immediately sent out a new one no problem.
I really liked the quality and the service was good (the people were nice), I still cannot understand why their system wouldn't fill our backorder though - the whole canceling & reordering thing was stupid.
nov.bride
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Re: JCpenney
I just ordered an accent mirror and bathroom curtains from the JC Penney catalogue via online.
When I went to put in for the shipping it was over 100.00 b/c of the weight of the mirror.
I called up the # in the catalogue to see if they had the mirror in stock @ a JC Penney store and they said the mirror was a catalogue item only but I could have it shipped to a JC Penney catalogue store location- I found one 5 blocks from my house and now the shipping is only 30.00!!!!!!
So, if you find something that you want definetly know that you may be able to save on shipping.
Sorry to go on and on but I was happy to learn this today.
Kel
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Re: JCpenney
I ordered a chaise from on-line .. and I did not like my experience .. it was horrible .. and I would have canceled the order .. but this chaise is exclusive to JCP .. and I really love it!
Also .. they only bring the furniture inside the door .. they will not unwrap it or place it anywhere other than inside the entrance to your home. It was a real struggle for hubby & I to get it up the stairs and into our bedroom.
For the record .. our bad experience was from order straight through to delivery .. they just messed up so many things .. and I certainly did not find their customer service helpful when I had to call several times to find out at various stages what was going on.
Just wanted to add: We had the same stupid experience with the backorder, cancel, reorder .. but then we were double-billed, etc .. this was just a portion of our problems.
