Kleinfeld's

Kleinfeld's

I just need to vent.....I purchased my wedding gown from Kleinfeld's and I have asked them NUMEROUS times to send a picture of my dress to me via email (this is something they do if you request) they have yet to do so!!! I have spoken to MANY different people and NO ONE has been helpful. Instead I received an email entitled Part 2 (showing only the back of my dress).....I am paying 6,000.00 for my wedding dress and this is the way they treat their customers???

Just a warning....once you have purchased from Kleinfeld's and they have your money- so called 'customer service' ends.

Re: Kleinfeld's

That stinks

Sorry to hear that

If I was you, I would call and not hang up until the e-mail gets to your computer.

Re: Kleinfeld's

Re: Kleinfeld's

That really stinks! I hate when I hear things like this.

Re: Kleinfeld's

Re: Kleinfeld's

6,000 OH MY .. i payed 600 and i got fantastic customer service.. no way for that

Re: Kleinfeld's

Try not to let inconsiderate people get to you.-Sorry they are giving you a hard time-Give em hell!-Call four , five times a day-this is your day and every aspect should be taken into account by others. Good luck-I will never use or recommend Kleinfeld now though.

Re: Kleinfeld's

I'm sorry to hear that you are having such a hard time.

Re: Kleinfeld's

Sorry that they have not showed you good service. That is mean and they should be a little more aware that word of mouth travels fast especially if the service stinks.

Re: Kleinfeld's

Oh thats so terrible to hear! I called them and requested pictures and they emailed them in less than a week. I got pictures of the front, back, train, boddice, and a few close ups of the detailing. I would call again and see what the problem is. How long ago did you request it? Did you check your junk mail folder? Part one may have ended up there, if there even is a part 1. I hope you get your pictures soon!! Good luck!