Just wondering if anyone can point me in the direction where I can find some answers on consumer protection. We had a new boiler installed in January and it has never worked properly-- it won't shut off. It just keeps cycling regardless of what the thermostat is set at. We have been calling the guy who did the work and he keeps saying he'll come by, but 'emergencies' always seem to be popping up and he always cancels. I'm at the end of my rope with trying to be nice and work with him. I'm just wondering if anyone has any experience with this and what kind of recourse we have. We don't have any type of contract, but we did pay him by check, so there is a paper trail. Any advice would be greatly appreciated!
I don't have any specific experience with a contractor but with others that are slow, I become very firm and let them know what I plan on doing should I not be satisfied. I wouldn't come right out and threaten them but I would let them know that I will be following up on what my recourses are.
I'm thinking maybe the Better Business Bureau? they can tell you wether or not this contractor/co. has had any complaints made against them in the past. Then maybe give the guy one last shot, and let him know that if he doesn't respond and correct the problem, that the next person he'd hear from will be your attorney. That usually does the trick. hope it works out for you.
Thanks. He's supposed to come on Thursday. I was thinking if he cancels again I'll send him a certified letter with a CC to DH's aunt who is an attorney. The letter will outline the date the work was done, the exact nature of the problem and the dates I have contacted him. I will indicate that I am currently contacting an attorney to find out what my legal recourse is. Hopefully, this will be enough to get him over to fix the problem.
...I'll send him a certified letter with a CC to DH's aunt who is an attorney. The letter will outline the date the work was done, the exact nature of the problem and the dates I have contacted him...
