Legend Limo Gripe--long story
I have to say this is the only vendor that has been a headache.
FH booked 3 white caddies for our wedding, was handed a confirmation and a few days later we received an e-mail indicating they did not have 3 caddies but they could give us 1 and 2 Lincolns. He then went onto say that they normally charge more for caddies but since the person in the office made a mistake they will give it to us at that price. I am not happy with different limos as I want everything to be uniform. I called and spoke with a manager and the conversation started out very nice. He told me that they have 2 caddies (but the e-mail said they had one??) He wanted to give me a third caddy for an additional $100 as he had to outsource it. I declined as I have a contract that indicates a lower price and he told me that he was not going to negotiate with me, is not going to pay for the limos for my wedding and that was all he was going to do for me. I was shocked that a customer would be spoken to that way especially since I only expect what is on my contract.
FH went to see him and after 45 mins of the manager defending his position FH agreed to the extra $100 just so we can have what we want. Later the manager called him and said to disregard the message they left him indicating they could not produce the 3rd caddy...funny thing is we never received a message.
I don't think it's fair that we had to pay extra, Legend should have paid it since it was their mistake. The wedding is 19 days away and we are on a very strict budget as we are paying for everything ourselves. I don't feel very confident that Legend will come through so I think I will have to look elsewhere. I need this right now???GRRRRR
FH booked 3 white caddies for our wedding, was handed a confirmation and a few days later we received an e-mail indicating they did not have 3 caddies but they could give us 1 and 2 Lincolns. He then went onto say that they normally charge more for caddies but since the person in the office made a mistake they will give it to us at that price. I am not happy with different limos as I want everything to be uniform. I called and spoke with a manager and the conversation started out very nice. He told me that they have 2 caddies (but the e-mail said they had one??) He wanted to give me a third caddy for an additional $100 as he had to outsource it. I declined as I have a contract that indicates a lower price and he told me that he was not going to negotiate with me, is not going to pay for the limos for my wedding and that was all he was going to do for me. I was shocked that a customer would be spoken to that way especially since I only expect what is on my contract.
FH went to see him and after 45 mins of the manager defending his position FH agreed to the extra $100 just so we can have what we want. Later the manager called him and said to disregard the message they left him indicating they could not produce the 3rd caddy...funny thing is we never received a message.
I don't think it's fair that we had to pay extra, Legend should have paid it since it was their mistake. The wedding is 19 days away and we are on a very strict budget as we are paying for everything ourselves. I don't feel very confident that Legend will come through so I think I will have to look elsewhere. I need this right now???GRRRRR
