Lillian Vernon!!!!!

Lillian Vernon!!!!!

Just emailed me to tell me the bags I ordered last week are being shipped.. but they have the color down wrong!!!!!!!!!!!!!!!!!!!!!!!

I ordered red and they are sending brown!!! I am calling the # they gave me but its a message saying they are busy and cant take my call

eta. I really love how they are too busy to take my phone call but werent too busy to take my money

Re: Lillian Vernon!!!!!

i had a similar problem getting in touch with customer service via online ordering. The best way to get in touch is to call the number that you order products from...you're sure to get an answer faster...then tell them your problem and they should directly connect you with someone. hope this helps

Re: Lillian Vernon!!!!!

Thanks I will keep trying

Re: Lillian Vernon!!!!!

The other thing you can do is not accept the package and return it to the sender...this way you won't get charged if it is shipped to you. Then they SHOULD fix their error free of charge.

Re: Lillian Vernon!!!!!

UPDATE: After being on hold for 20 min. I finally got through to someone and it is already on its way here... in brown
She said to refuse the order and it will be sent back and they will credit me the $$$.
But the red bag is now on back order till January
So Hopefully I well get the right one in time

I ordered 6 bags all the same.. I dont know why 5 would come red and 1 brown.

I also was just on the website and see they have other bags ( they look like the same ones to me) on sale for $6 and change for a limited time if anyone wants to order them.