Limo PRoblem Please help!

Ok, So as you all may remember, I was soo happy when I booked my limo company. We are having a limobus for 9 hours to bring us and bridal party from Church to hall and pick up our guests and..... Ok well we left a 1/3 deposit without a contract (I know but this will work to our favor). So they say they will mail the contract. A week later I call and they say they are sorry and will send it that day. Well I recieve it a week and another phone call later. The bill reflects a different fee per hour than we agreed upon, no specifics on the bus and NO deposit. So I call immediately and they say, Miss Smith we mailed the contract yesterday. So I tell him I know but it is wrong and go through the errors. We go back and forth on the price and end up at the original number, he tells me they never charged my card the deposit so not to worry and they will add the typ of bus onto the contract.

So I get the BILL, not contract yesterday. It is the correct price BUT it says a coach bus! It also doesnt say anything about the deposit. So I pulled my records and they charged my card $500 on the first of September.

I have been calling around and found another company I like and want to cancel with this one. Has anyone canceled a vendor? What is the best way to handle this as they think they haven't charged us at all (I have the receipt). I was going to bring FH because I think it will help to have a man there.

Any advice would be great!

wow....that was a mouth full!!!
seriously, if your not happy with them and they are making a lot of mistakes then i would cncel them....tell them you changed your date or whatever and see what they say.
def bring fh.....

good lkuck!!!! but if your not happy and they had this many mistake already then you def dont want them on ur wedding day!!!

I would go down there in person, have them bring all their paperwork to you, and you bring all of yours, and straighten it out. If they don't want to write the contract correctly, then cancel them.

If they can't show proof of why they charged your card, then they should have no problem taking the charge back of your card. Bring FH with you for support.

let them know you are not happy with them---and that there is no contract, and you plan on not using them. if they give you a hard time--dispute the charge on your card.

good luck@!

Please tell us what vendor this is. I would hate to use them after they did this to you.

I have just started my wedding search so I haven't cancelled anyone yet, but I would totally cancel. They don't seem to have their act together!