I spoke with Britta (the owner) this morning and she was very helpful. She is going to reprint everything with thermagraphy and is going to re-do all of the inserts, etc. She is also making all the changes that I didn't like about the invites. Okay, I feel much better now. But, I am still crunched for time because they are closed all next week!!!
kabo0831
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Re: MAJOR INVITATION RANT
im sorry i hope it all works out in your favor
040508Bride
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Re: MAJOR INVITATION RANT
ummmm they have to do what you ordered!!! get on the phone with them and let them know that! If not---they should give you your $$ back!! booo to stupid vendors!
PreshusSmurf
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Re: MAJOR INVITATION RANT
Also see if you have the time for them to reprint your order with thermography!
And if they don't, they should give you some money back. AND reprint the crooked cards too.
luna bride x
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Re: MAJOR INVITATION RANT
oh no!
dangell427
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Re: MAJOR INVITATION RANT
ohhh no!!! have you complained to them about it!? they should be doing them over for you (at no cost!!!!) considering they weren`t done to your specifications.
bellaro782
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Re: MAJOR INVITATION RANT
Ohhh Nooo they have to re print them for you at No CHARGE... You paid for something and you didnt get it.. I would call them RIGHT NOW... and complain!!!!!!!!!!
Kara and Todd
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Re: MAJOR INVITATION RANT
They need to fix this for you for no charge or give you a FULL refund!!!
I'm soooooooo sorry!!
cookiemonster
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Re: MAJOR INVITATION RANT
I'm so sorry this happened to you! Up until this point I had heard only good things about Notfromabox. Have you emailed with Britta? She's been sooo nice to me over email, answering all my stupid questions. She seems very proud of the work they do, so you should write and tell her this was not at all up to par and you want a refund or a reprint. You can include a copy of whatever agreement you had with them so they know they were supposed to do thermography. Good luck!!!
Mizzdimple
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Re: MAJOR INVITATION RANT
CALL THEM! IM MORE THAN SURE THEY WILL WORK WITH YOU!
tinadansr
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Contact them! So sorry to here that though I hope everything works out!
tbone66
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I am going to contact them first thing tomorrow. I looked at my invoice and do not see thermagraphy on it but I am almost positive that I selected that. I am not satisfied with the paper quality and the printing so I am not even sure if I want them to redo the invites. The printing is uneven. I think I just want to get my money back.
kates
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Re: MAJOR INVITATION RANT
sorry to hear about this. Hope it allworks out.
FutureMrsRice
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Re: MAJOR INVITATION RANT-UPDATE
That is the one thing that makes me very nervous about ordering invites.... I think I will order a little early just in case something like this happens.
Thanks for your story!!
cookiemonster
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Re: MAJOR INVITATION RANT-UPDATE
I'm glad you had a good experience talking with them and that they are going to work to fix the problems. Please keep us posted on how they turn out!! I am thinking of ordering from them soon with thermography so I would be interested to know if everything comes out well the second time.
PreshusSmurf
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Re: MAJOR INVITATION RANT-UPDATE
Posted by tbone66
UPDATE:
I spoke with Britta (the owner) this morning and she was very helpful. She is going to reprint everything with thermagraphy and is going to re-do all of the inserts, etc. She is also making all the changes that I didn't like about the invites. Okay, I feel much better now. But, I am still crunched for time because they are closed all next week!!!
Good news!
Also, unless you are having your envelopes reprinted, you can send them to the calligrapher in the meantime
