Is anyone else having as much trouble as me with their service? First they didn't put our information in their system and guests couldn't book the rooms online and now they have not opened up another 10 rooms for us after our first 10 filled up even though they confirmed that they did!!
baybgurlie
Posted:
Member since
Re: Marriott in Farmingdale
The service is horrific. Booking a block of rooms should be one of the easiest tasks for a bride. Instead I've had to call every week to verify rooms are open.
Then about 2 months ago they started telling my guests the hotel is sold out. When I called they said my block is sold out, I'm like ok open more rooms.
Also beware 1 month before the wedding your block closes and guests have to pay full going rate, $200 plus a night.
I wouldn't recommend the hotel to anyone.
BeccaJo
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Re: Marriott in Farmingdale
I'm glad its not just me having a problem with them - obviously this place still doesn't know what they are doing. I'd love to switch hotels but at this point its too late, we've booked the conference room for brunch the day after and we've already printed the invites with the info. I should have pulled my business after the first screw up!! I can't believe that they actually turn people away, its their responsibility to open the next block of rooms, you shouldn't have to chase after them!!
Anyone else considering this hotel, think twise!!
MsPotterhead
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Re: Marriott in Farmingdale
Sorry you are having a hard time. I'm having a similar situation with the Hilton, if that makes you feel any better. Its been resolved though. I think all the hotels have their issues, and this may have been the same no matter where you booked.
SWBride
Posted:
Member since
Re: Marriott in Farmingdale
We are working with them too, but so far it has been okay. She hooked up a link for our guests to reserve rooms with the discount. I was worried b/c I know the manager who deals with weddings had changed, but the new lady had all of our info. Does anyone know if they have their liquor license yet??
angl2001
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Re: Marriott in Farmingdale
yeah since they changed bridal people it has ******!! They got someone new in november or so when my MOH was getting married...they couldnt find her reservations or group # ....i went in the fall to block rooms and they told me it was too early to come back after the new year....well i did and they were all booked up for my wekend!!!!!!!!
Their service ***** now!
JoeJo
Posted:
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Re: Marriott in Farmingdale
I am also using this hotel...but i didnt block off any rooms i am having everyone book on there own bc i couldnt guarantee that i was going to fill 10 rooms..and for my weekend its like the only close hotel open!
