MOB Dress --- ISSUES

My mom got her dress there. I was also kind of annoyed that they wouldn't tell us the designer. But she did have some loose beads and they gave her the extra ones that it comes with and told her the seamstress would fix it.

Just call them and be overly nice, and I'm sure they will either fix it or give you the extra beads. Even though you will want to yell at them, be extra nice! In my experience that is the best way to get them what you them to do for you (even if they are wrong).

Good luck and let me know how it works out!

I am sorry to hear this has happend to your mom and FMIL.

Fortunately my mom did not get her dress from there BUT we did go there and fell in love with a dress of theirs. I heard that Sugar Plum was not great for customer service. They also cut the tags out of the dress and put their own tags in this way you cannot tell who designs them. When we asked who the designer for the dress was they told us that they were specially designed just for them. The dress my mom was looking into buying was being discontinued according to the sales lady and she would have to buy the dress off the rack. Some of the beads were missing on this dress too. They wanted to charge her full price of $720 and not even discount it for purchasing it off the rack with beading missing. They told us that they had the missing beading b/c it falls off in the box sometimes and that the place next door can sew them back on.

Honestly, I hated Sugar Plum's customer service and am glad we didn't purchase the dress from there. I couldn't believe when I came home that day and saw that they listed the actual designers on the website yet lied to us about the dresses being made specifically for them. some of the ladies were just rude and wouldn't even let us put a deposit down to hold the dress. I cannot tell you how stuck my mom was on this dress but eventually we found a different dress elsewhere at a store that was more reliable.

I am so sorry this has happend to your mom and FMIL. I would call them and give them a piece of my mind and tell them you want the dress fixed at no charge.

After our experience at Sugar Plum, I would never recommend them to anyone.

My mom ended up getting a dress at Omnibus in Babylon and their customer service has been nothing less but amazing. If FMIL or your mom is able to return the dress, I would call Omnibus and ask them if they can get the dress for you. They really are very reasonable with their prices and their customer service is fantastic.

Good luck and I hope everything works out for you.

I haven't had any experiences with this store but I am soooo sorry that this has happened to you. I'm sure that if your mom calls them they will be able to help her out. Atleast, maybe give her a new dress. Good luck with everything.