My Netbride Ordering Review (my experience)
Ok this is an honest review. Overall I’m happy. I was a little upset a few times, but I’m Ok now.
I ordered on the phone (probably contributed to the problem) because I was so busy the week before I left for my trip. I wanted to get it done before it got too late. I ordered 3 bridesmaid dresses of Bill Levkoff. I read my instructions and ordered up sizes for all the girls and extra length for my tall one.
I also opted for the payment plan half now, half later. So it should have been TOTAL $343 or $171.50 for now. This was FRIDAY MAY 28th. I flew out of New York the following Tuesday.
Well I arrived in Pittsburgh on TUESDAY JUNE 1st. We got in late and decided to have a nice dinner ($$$$). When I tried to charge the bill the waitress came back to say it had been declined. Which just isn’t possible. After slight embarrassment and using another card I stepped out to the lobby of my hotel and waited on hold to find out what happened. Don’t ya know? Netbride had charged the FULL amount on to my card. I had already spent money assuming I had it and this was my low-limit card for incidentals. I wasn’t expecting all of it to hit so fast.
Not only is it fully charged it shoved me over limit by $4 and I can’t fix it as I’m not near a computer and can’t make a quick payment without being charged $14. So I’ll get hit with an overcharge fee to boot! I admit I was ticked off!!! I don’t even have netbride’s number to call and argue.
Here’s where the review gets better.
On Wednesday while I was stuck in class and such, I get a voicemail. It’s netbride. Without me saying a word they noticed the error. Not only that, their receipt sent to me was wrong too (totally different prices for the dresses), but they immediately called to tell me of both errors. They immediately corrected the overcharge by crediting back my account the difference.
Honestly, the fact that they saw their error and immediately corrected and called to apologize and let me know the status says a LOT in my book. If I had to call them and point out their error it would have gotten nasty especially because it immediately affected how I could spend money.
So for me… netbride so far gets a 9 out of 10.
Now.. I’ll have to get back to you on the dresses when they come in.
I ordered on the phone (probably contributed to the problem) because I was so busy the week before I left for my trip. I wanted to get it done before it got too late. I ordered 3 bridesmaid dresses of Bill Levkoff. I read my instructions and ordered up sizes for all the girls and extra length for my tall one.
I also opted for the payment plan half now, half later. So it should have been TOTAL $343 or $171.50 for now. This was FRIDAY MAY 28th. I flew out of New York the following Tuesday.
Well I arrived in Pittsburgh on TUESDAY JUNE 1st. We got in late and decided to have a nice dinner ($$$$). When I tried to charge the bill the waitress came back to say it had been declined. Which just isn’t possible. After slight embarrassment and using another card I stepped out to the lobby of my hotel and waited on hold to find out what happened. Don’t ya know? Netbride had charged the FULL amount on to my card. I had already spent money assuming I had it and this was my low-limit card for incidentals. I wasn’t expecting all of it to hit so fast.
Not only is it fully charged it shoved me over limit by $4 and I can’t fix it as I’m not near a computer and can’t make a quick payment without being charged $14. So I’ll get hit with an overcharge fee to boot! I admit I was ticked off!!! I don’t even have netbride’s number to call and argue.
Here’s where the review gets better.
On Wednesday while I was stuck in class and such, I get a voicemail. It’s netbride. Without me saying a word they noticed the error. Not only that, their receipt sent to me was wrong too (totally different prices for the dresses), but they immediately called to tell me of both errors. They immediately corrected the overcharge by crediting back my account the difference.
Honestly, the fact that they saw their error and immediately corrected and called to apologize and let me know the status says a LOT in my book. If I had to call them and point out their error it would have gotten nasty especially because it immediately affected how I could spend money.
So for me… netbride so far gets a 9 out of 10.
Now.. I’ll have to get back to you on the dresses when they come in.
